Room Attendant

Parable Hospitality•Los Angeles, CA

2d•Onsite

About The Position

The Wayfarer DTLA, a Tapestry Collection by Hilton, is looking for a dynamic Room Attendant to join the team! The Room Attendant will be instrumental in making a great first impression for our guests! They are responsible for cleaning rooms, hallways and other areas as assigned and complying with Company standards.

Requirements

Must maintain a friendly, cheerful, and courteous demeanor.
Must provide personalized service to hotel guests.
Must communicate effectively with guests and fellow team members.
Must be able to clean guest rooms to Company standards, including making beds, dusting, vacuuming, cleaning bathrooms, and wiping down walls.
Must adhere to minutes-per-room guidelines.
Must follow Company policy for room amenities.
Must turn in all lost and found items to management immediately.
Must maintain complete security of master room key and return it at the end of shift.
Must not leave the property with a master room key.
Must report any maintenance issues.
Must be able to assist with laundry as needed.
Must report any missing/found articles or damage.
Must be able to provide assistance to other team members and departments.
Must be able to perform other duties as assigned.

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Clean guest rooms to Company standards including but not limited to making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, etc.
Clean rooms within the minutes-per-room guideline established by the Executive Housekeeper and General Manager.
Follow Company policy for room amenities.
Turn in all items left in guestroom to manager immediately.
Maintain complete security of master room key. Return the key at the end of shift.
Never leave the property with key.
Report any maintenance items that need immediate attention.
Assist with laundry as needed.
Report any missing/found articles or damage to the Executive Housekeeper.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.