Room Attendant

Hilton Garden Inn Anchorage•Anchorage, AK

13d•Onsite

About The Position

We are looking for someone who embodies Hilton Values: H- Hospitality, I- Integrity, L- Leadership, T- Teamwork, O- Ownership, N- Now. This role involves supervising, scheduling, and training housekeeping staff, ensuring compliance with Standard Operating Procedures, and responding to guest requests and complaints. The Room Attendant will also maintain housekeeping supplies, conduct property inspections, and coordinate with other departments to ensure guest satisfaction and efficient operations.

Requirements

Ability to commute/relocate to Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).

Nice To Haves

Cleaning: 1 year (Preferred)

Responsibilities

Supervise, schedule, and train housekeeping staff emphasizing guest relations skills.
Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate.
Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction.
Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping.
Maintain Housekeeping supplies.
Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space.
Provide constant and consistent communications with other Housekeeping staff and other departments as needed.
Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints.
Answer/dispatch calls as received within the Housekeeping office.
Delegate requests, either from guests or other employees.
Contact other departments directly for urgent repairs.
Prepare all daily work assignment sheets for room attendants.
Coordinates and monitors Room Attendants, Public areas and Inspectors.
Updates Inspector's and Room Attendants assignment sheets.
May require assistance with assigning and distributing uniforms to employees.
Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts.
Assist in another area of the department as needed.
Other duties as assigned.