Courtyard by Marriott Room Attendant - 1st Shift

AHC Hospitality•Grand Rapids, MI

11h•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional guest experiences. This full-time position with 1st shift hours is at the Courtyard by Marriott. The room attendant is crucial for achieving quality standards in guest rooms to ensure guest satisfaction, meeting a 96% quality expectation in a timely manner, adhering to 4-diamond property standards, and meeting budgetary goals and interdepartmental relations.

Requirements

Bend, stoop, stand, and walk long distances for the duration of the shift.
Be able to lift at least 50lbs.
Must be reliable; willing to work weekends and holidays.
Must be able to complete 12-16 vacant dirty rooms within an 8-hour shift (12-16 showers, 12-16 tubs, 12-16 toilets, 12-24 beds).
Able to use different types of chemicals.
Requires the ability to work independently and follow directions as assigned by supervisors.
Must be able to complete standards according to established procedures.
Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard.
Must keep cart clear of unapproved items to avoid damage.

Nice To Haves

Related experience preferred.

Responsibilities

Clean all areas of the guest room as determined by the 47 step training outline.
Clean checkouts at a 36 minute per room pace.
Clean stayovers at a 25 minute per room pace.
Deliver all guest requests within 15 minutes.
Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
Report maintenance issues in rooms to AYS and floor supervisor.
Communicate effectively with floor supervisors and housemen on needs and progress.
Perform any other tasks as assigned by the floor supervisor.