Room Attendant

Peregrine Hospitality•Truckee, CA

16d•Onsite

About The Position

The Room Attendant is responsible for ensuring guest rooms are cleaned and fully stocked with supplies, beds are properly made with clean linen, and all surfaces are dusted and cleaned. This role involves reporting maintenance needs, completing deep cleaning projects, and maintaining the cleanliness and organization of assigned work areas, including guestroom floors, hallways, public areas, and linen closets. The Room Attendant must anticipate guest needs, respond promptly to service requests, and use cleaning chemicals correctly according to safety regulations. They will remove and replace dirty linen with clean items, replenish guestroom items according to standard operating procedures, and remove trash and debris. The position also requires returning and restocking the cart at the end of the shift, turning over lost and found items, and adhering to service standards, operational procedures, and safety guidelines. Teamwork, adherence to attendance policies, and performing additional duties as assigned by management are also key aspects of this role.

Requirements

Must be able to prioritize and work efficiently with limited supervision.
Must be detail-oriented and able to multi-task efficiently.
Must be able to speak and understand and communicate the primary language(s) used in the workplace.
Must possess excellent communication, follow up, and organizational skills.
Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
Exert physical effort in transporting up to 50 pounds.
Endure various physical movements throughout the work areas.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Minimum 3 months experience in housekeeping or relevant experience.

Nice To Haves

Understand the mission, vision, and goals of the hotel.

Responsibilities

Ensure bathroom is cleaned and fully stocked with guest supplies.
Ensure bed is properly made with the appropriate clean linen and pillow.
Dust and clean walls, windows, inside of sliding door.
Report matters needing maintenance and items that need to be removed from rooms.
Complete special projects of a deep cleaning nature.
Ensure linen cart is stocked with needed supplies and tools.
Vacuum, mop and clean floors.
Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Remove all dirty terry and linen and replace with clean par to designated layout.
Replace all guestroom items required by SOP and room type.
Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.
Refurnishes room with supplies, towels etc. as required.
Return and restock cart at end of shift.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.