Room Attendant

Olshan Properties•Columbus, OH

85d•Onsite

About The Position

To clean and stock guest rooms, ensuring that all guests are given professional and courteous service, while maintaining Marriott and Olshan standards of cleanliness. This position may be required to perform additional functions as determined by the supervisor based upon the particular requirements of the hotel. Team Members may be required to work varying schedules to reflect the business needs of the hotel. All Team Members are required to fully comply with the rules and standards set forth by Olshan Properties, and Marriott Hotels.

Requirements

Possess basic knowledge of cleaning chemicals and their proper usage.
Ability to learn and apply Hazardous Chemical training standards during new hire probationary period.
Possess the knowledge and ability to use various cleaning tools.
Ability to react quickly/decisively to emergencies and requests.
Ability to walk, stoop, bend at knees and waist, and reach above shoulder for extended periods of time.
Ability to push or pull a cart weighing up to 150 lbs. on wheels.
Ability to grasp, lift and/or carry goods weighing up to 50 lbs.
Ability to maintain a flexible schedule to meet the needs of the hotel and its guests.
Ability to read, write and communicate effectively.
Visual ability to read manufacturer’s instructions, correspondence, clean rooms, etc.
Ability to communicate in basic English. Basic ability to comprehend the English language sufficient to understand information such as safety labels and instructions.
Ability to perform duties in a closed and confined space.
Ability to remain calm in emergency situations.
Ability to work under time constraints and deadlines, must be productive in quantity and quality of work and complete assigned credits during the timeframe allotted.
Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, etc.
Ability to work in conditions which may be hot, wet, and noisy.
Ability to direct guests to their destinations.
Ability to maintain guest safety and privacy.
Protect employer’s privacy and data; keep passwords safe.

Nice To Haves

High School graduate preferred.
Previous Hotel experience preferred.
Bilingual preferred.

Responsibilities

Clean guest rooms assigned daily in a timely manner, adhering to Marriott Standards for all areas of the guest room and bathroom.
Properly use chemicals in a safe and consistent manner.
Handle special requests for guests, such as providing extra towels or blankets.
Perform daily cleaning projects as directed by the manager/supervisor, such as deep cleaning or preparing VIP rooms.
Stock the room attendant cart with supplies and clean linen in accordance with set standards, keeping carts clean and organized.
Communicate to floor supervisors or housemen when out of required equipment or amenities.
Upon vacating the room, check that it is completely clean and mark the board accordingly.
Strip and re-make beds, changing linens which may require lifting up to 30 lbs.
Dust all furniture, pictures, mirrors, light fixtures, and other surfaces thoroughly.
Empty all trash cans and run the dishwasher/empty sink full of dishes (kitchen references apply to Residence Inn only).
Replenish soaps and shampoo as needed.
Sign out master sectional key, retrieve and stock housekeeping cart, and push cart to the assigned floor.
Follow all lost and found item procedures by bringing them to the designated leader for logging and storing.
Report immediately to a member of leadership any out of the ordinary situation in the guest suites.
Assist in other areas of the Housekeeping department as needed or as directed by the Housekeeping Supervisor or Assistant.
Other duties as assigned.