Room Attendant

Generation Hospitality-5•Billings, MT

30d•Onsite

About The Position

As a Room Attendant in our 40 Housekeeping department, you will play a key role in creating a clean, comfortable, and welcoming environment for our guests. This hourly, full-time position is hands-on and fast-paced, requiring strong attention to detail, consistency in following cleaning standards, and a commitment to excellent guest service. Weekend availability is essential, as this role supports peak business periods and helps ensure that guest rooms and public areas are impeccably maintained at all times.

Requirements

Previous housekeeping, cleaning, or similar experience preferred but not always required
Strong attention to detail and a high standard of cleanliness and organization
Ability to work weekends and a flexible schedule, including holidays as needed
Capability to perform physical tasks such as lifting, bending, pushing carts, and standing or walking for extended periods
Reliability and punctuality, with the ability to work independently and as part of a team
Basic English communication skills to understand instructions, safety information, and interact with guests and team members
Willingness to follow established procedures, safety guidelines, and company policies
Positive, professional attitude and a strong commitment to guest satisfaction

Responsibilities

Clean and service guest rooms according to established standards, including making beds, changing linens, dusting, vacuuming, and sanitizing bathrooms
Replenish guest room supplies such as toiletries, towels, linens, and amenities in line with department guidelines
Inspect rooms for overall cleanliness, maintenance issues, and proper functioning of equipment, reporting any defects or damages promptly
Ensure all assigned rooms are completed within the shift timeframe while maintaining high quality and attention to detail
Follow proper safety and sanitation procedures, including safe use of cleaning chemicals and housekeeping equipment
Handle guest requests and inquiries in a professional, courteous, and timely manner, escalating issues when necessary
Maintain housekeeping carts, storage closets, and equipment in clean, organized, and stocked condition
Adhere to key control procedures and protect guest privacy and property at all times
Assist with cleaning and upkeep of hallways, public areas, and back-of-house spaces as needed
Collaborate with the housekeeping team and supervisors to meet daily room assignment goals and special requests
Work scheduled shifts, including weekends and holidays, to support business needs and ensure adequate coverage