Room Attendant

Pacific Hospitality Group•Phoenix, AZ

49d•Onsite

About The Position

The Housekeeping Attendant plays a vital role in delivering a pristine, luxurious, and highly personalized guest experience in alignment with Forbes Travel Guide 5‑Star standards. This position is responsible for maintaining impeccable cleanliness, presentation, and comfort in all guest rooms and assigned areas, ensuring every space reflects the highest level of care, attention to detail, and anticipatory service.

Requirements

Previous housekeeping experience in luxury hotels or resorts preferred
Strong attention to detail and commitment to quality
Ability to work efficiently while maintaining Forbes-level standards
Physical ability to perform cleaning tasks, including lifting, bending, and standing for extended periods
Professional appearance and positive attitude
Flexibility to work weekends, holidays, and varying shifts

Responsibilities

Clean and maintain guest rooms, suites, and assigned areas to the highest luxury standards
Keep all spaces clean, organized, and guest-ready at all times
Follow detailed cleaning protocols, including proper use of chemicals and sanitation standards
Uphold Forbes standards of precision, consistency, and attention to detail in every aspect of room presentation
Anticipate guest needs by ensuring amenities are thoughtfully placed and fully replenished
Ensure room setups are flawless, including linens, amenities, lighting, temperature, and ambiance
Prepare guest rooms for arrivals, including VIPs, special occasions, and turndown service
Ensure all bedding, towels, and amenities meet luxury quality expectations
Report and follow up on maintenance issues promptly
Handle hotel property and guest belongings with care and integrity
Provide warm, discreet, and courteous interactions when encountering guests