Room Attendant

Otesaga Hotel.•Cooperstown, NY

11d•Onsite

About The Position

The Room Attendant is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. This position is responsible for all day-to-day operations of the guest rooms, Cooper Inn, General Manager’s home including cleaning and deep cleaning of guest room restrooms & bedrooms/parlors, guest floor hallways, sweeping, mopping and vacuuming floors, cleaning windows and mirrors, high dusting. Attention to detail is of utmost importance in this role.

Requirements

Minimum of 3 months experience in hospitality industry
Reliably commute or plan to relocate before starting work
Ability to work days, nights, overnights, weekends & holidays as required
Strong knowledge of teamwork
Sound knowledge of floor machines.
Excellent organizations and time management skills
Set a positive tone and strong work ethic, leading by example.
Knowledge of cleaning & disinfecting restrooms
Ability to carry and climb a ladder to clean chandelier, ceiling lights, fixing drapes
Maintain professional presentation (must adhere to company and department dress code)
Outstanding guest service skills
Ability to determine proper chemical for cleaning tile, wood, brass, glass, carpet cleaning.
Ability to clearly communicate both verbally and in writing

Nice To Haves

Preferred experience as a janitor, houseman or room attendant work experience in hotel, motel, nursing home or hospital.

Responsibilities

Provide on the floor assistance to hotel guests, Inspectors, co-workers and answering relevant questions.
Ensure all restrooms are cleaned thoroughly, walls, etc. and cleaned at least every two hours.
Learn and educate on the Otesaga’s process and policies.
Suggesting new ideas based on customer preferences and feedback.
Monitor and maintain inventory and par levels related to guest rooms, including but not limited to coffee supplies, bathroom amenities, linen, toilet paper, Kleenex, cleaning supplies, etc.
Responsible for keeping room attendant closets stocked with linen, amenities, water, cleaners and washing guest room glasses.
Assist with linen inventories, vacuum maintenance, floor machine maintenance.
Receive instructions from Manager, Inspector/Supervisors.
Work with appropriate manager to successfully respond to any guest complaints or concerns.
Comply with all health, safety, and hygiene standards and policies.
Assist co-workers as needed.
Assist guests as needed.
Perform any other job-related duties as assigned.