Room Attendant

Sonesta Hotels•Baltimore, MD

3d•Onsite

About The Position

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. The RA delivers on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. They respond to guest complaints and special requests, ensuring corrective action is taken to achieve complete guest satisfaction. The role involves cleaning and servicing assigned rooms or areas according to established standards and procedures, including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, and removing trash. This may also include cleaning the kitchen area, room refrigerator, microwave, coffee maker, and dishware. The RA notifies the supervisor when service is completed so rooms may be sold or occupied and reports any room unable to be serviced to the supervisor. When assigned to laundry, the RA monitors laundry supplies and equipment to ensure they are sufficient and in working order, operates washers and dryers according to hotel standards and manufacturers’ guidelines, receives soiled linens, and inspects for damaged or stained items. They fold and store clean linens and report damages to the supervisor. The role also focuses on minimizing waste of supplies and amenities, may regularly assist with deep cleaning projects, and reports needed repairs or unsafe conditions to the supervisor. Handling all lost and found items according to established procedures and promoting teamwork and quality service through daily communication and coordination with other shifts and departmental management are key aspects of the role. Ensuring compliance with federal, state, and local laws regarding health and safety services is also required. Other duties may be assigned.

Requirements

Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.

Nice To Haves

Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.

Responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
Receive soiled linens and inspect for damaged or stained items.
Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.