Room Attendant, The Stanford Park Hotel

Woodside Hotel Group Ltd.•Menlo Park, CA

1h•Onsite

About The Position

The Stanford Park Hotel is seeking Room Attendants to join their exceptional team. Room attendants are responsible for cleaning guest rooms as assigned with a strong attention to detail, ensuring the room is inviting, comfortable, and sparkling clean. They must follow hotel policies and procedures, maintain established cleanliness standards, report maintenance deficiencies, handle guest requests or complaints, and ensure the confidentiality and security of all guest rooms. This role requires complete knowledge of and compliance with all department policies, service procedures, and standards.

Requirements

Able to communicate effectively with others.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Very detail oriented, to ensure the quality of cleanliness.
Must be able to prioritize, organize and follow up, remain calm and resolve problems using good judgement.
Must be able to follow directions. Ability to interpret a variety of instructions furnished in oral, diagram, or schedule form.
Ability to print and speak simple sentences in English.
Able to maintain a good working relationship with other departments, associates and guests.
Meets legal age requirements for the position.
Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.

Nice To Haves

Previous housekeeping experience is preferred.

Responsibilities

Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Retrieve, restock and push housekeeping cart.
Clean bathtub, toilet, sinks, walls, mirrors, tile, counters and floor surfaces using appropriate and approved cleaning devices, including but not limited to cloths, mops sponges, brushes and cleaning agents.
Strip and remake beds, change bed linens that may require lifting bedspreads weighing a maximum of 25 pounds.
Follow all safety, hygiene and cleanliness protocols at all times.
Push and pull the vacuum throughout the entire room.
Empty all wastebaskets and discard any additional trash throughout the room.
Empty the fireplace and remove all ashes and clean thoroughly. (If applicable.)
Remove all dirty or used terry and replenish amenities, linens and supplies in the guestroom in keeping with hotel standards and requirements.
Dust all furniture, pictures, drawers, shelves, window ledges, door tracks, closets and vents thoroughly.
Visually inspect room for cleanliness and appearance and communicate completion in the designated manner to signify the correct room status.
Respond in a timely manner to guest requests, such as additional room amenities, towels, instructions on how to operate equipment in the room and other information as requested.
Ensure alarm clock and other electronic devices are set to appropriate time.
Turn in all found items in the employees work area to the Housekeeping Manager or Manager on Duty on the day that they are found.
Reports all items in the room that need repair to the Housekeeping Manager.
All other duties as assigned by the supervisor.
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including separation of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.
Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.