Room Attendant / VIP Turndown Svc. Attendant

Pyramid Global Hospitality•Roanoke, VA

8d•$16 - $18•Onsite

About The Position

The Room Attendant – VIP Turndown Service is responsible for providing exceptional evening housekeeping services in a 330-room hotel. This role focuses on delivering personalized VIP turndown service, maintaining guest rooms to brand standards, and responding to evening guest service requests. The ideal candidate takes pride in cleanliness, pays close attention to detail, and provides warm, professional service to enhance the overall guest experience.

Requirements

Previous housekeeping or hospitality experience preferred
Ability to work independently and manage time effectively during evening hours
Strong attention to detail and commitment to cleanliness
Excellent customer service and communication skills
Ability to stand, walk, bend, and lift up to 25 lbs as needed
Flexible schedule, including weekends and holidays

Responsibilities

Provide nightly turndown service for VIP and selected guest rooms
Prepare rooms for evening comfort, including adjusting lighting, refreshing linens, and restocking amenities
Ensure all VIP touches are completed according to hotel and brand standards
Report any maintenance issues or room deficiencies promptly
Clean and service assigned guest rooms and suites according to housekeeping standards
Make beds, replace linens, dust, vacuum, and sanitize bathrooms and high-touch areas
Replenish guest supplies such as towels, toiletries, and minibar items (if applicable)
Maintain cleanliness of carts, storage areas, and service hallways
Clean rooms when needed
Respond promptly and professionally to guest room calls during evening hours
Deliver requested items such as towels, linens, amenities, or rollway’s
Address guest concerns or escalate issues to the Supervisor or Manager on Duty as needed
Provide friendly, courteous service with a focus on guest satisfaction