Room Attendant III - Executive & Admin
About The Position
Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Room Attendant (Substitute) to join our team! This is a temporary assignment. In this role, you are responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds. Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls, bathrooms and delivering any other needs of the guest. You will play a key role in fostering a high‑energy environment driven by passion for excellence. Clean rooms according to assignment sheet priority; update assignment sheet during shift. Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.
Requirements
- At least two years of prior experience, ideally within a four‑ or five‑star hotel environment.
- Ability to communicate clearly.
- Ability to stay patient under pressure.
- Ability to approach every situation with tact and professionalism.
- Comfortable being a team player.
- Detail-oriented.
- Highly organized.
- Thrive in a fast-paced, high-expectation environment.
- Natural leader who communicates effectively.
- Leads with professionalism.
- Inspires those around you to perform at their best.
- Ability to anticipate needs.
- Ability to solve problems.
- Ability to maintain high standards.
- Applicants must be authorized to work in the United States.
Nice To Haves
- Speak additional languages beyond English.
Responsibilities
- Maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner.
- Turn down guest beds.
- Provide guest service.
- Vacuum rooms.
- Make beds.
- Replenish linens.
- Clean rooms, halls, and bathrooms.
- Deliver any other needs of the guest.
- Clean rooms according to assignment sheet priority.
- Update assignment sheet during shift.
- Anticipate guest needs, exceed expectations, and establish genuine connections.
- Complete all set-up duties on time.
- Own the cleanliness and appearance of the assigned area and kitchen as required.
- Assist guests and coworkers equally.
- Assist coworkers as needed to complete the required activities and deliver amplified service.
- Offer a warm greeting to all.
Benefits
- Medical
- Dental
- Vision
- Paid time off
- Retirement savings
- Employee perks
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
