Room Attendant III - Executive & Admin

Hard Rock Hotel & Casino Ottawa•New York, NY

12d•$2 - $50•Onsite

About The Position

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a SUBSTITUTE Room Attendant to join our team. This role is an integral part of delivering a high-touch, luxury guest experience, ensuring that each guest room and public space reflects our commitment to excellence, cleanliness, and attention to detail. The Room Attendant is responsible for maintaining the cleanliness and organization of guest rooms and assigned areas, ensuring that all spaces meet Hard Rock’s elevated standards and create a welcoming, comfortable environment for our guests.

Requirements

You take pride in creating clean, welcoming spaces for guests
You demonstrate strong attention to detail and high standards of cleanliness
You work efficiently while maintaining quality in a fast-paced environment
You are reliable, punctual, and take ownership of your responsibilities
You contribute to a collaborative, energized, and high-performing team
You communicate professionally and respectfully with team members and leadership
You are committed to delivering service that is both polished and personal
Applicants must be authorized to work in the United States

Responsibilities

Responsible for the daily cleaning and upkeep of guest rooms, including making beds, replenishing amenities, dusting, vacuuming, and sanitizing bathrooms and high-touch surfaces.
Ensure all rooms are maintained to the highest standards, fully stocked, and ready for guest arrival in a timely manner.
Report any maintenance issues, damages, or safety concerns promptly to ensure rooms remain in excellent condition.
Follow proper procedures for handling lost and found items and ensure guest belongings are treated with care and respect.
Collaborate with housekeeping leadership and other departments to ensure efficient room turnover and guest satisfaction.
Maintain cleanliness in assigned service areas, linen closets, and carts, ensuring organization and readiness throughout your shift.
Adhere to hotel safety standards, cleanliness protocols, and brand guidelines at all times.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional attention to detail and care.
All responsibilities are executed with a focus on consistency, cleanliness, efficiency, and elevated service standards.