Room Attendant I

Kohler Co.•Kohler, WI

2d•Onsite

About The Position

This position is responsible for the cleaning and sanitation of guest rooms, including dusting, furniture cleaning, replenishing supplies, cleaning and sanitizing bathrooms, making beds, and ensuring closets and doors are clean. The role also involves inspecting linens and terry, delivering items to guests, ensuring room security and guest privacy, anticipating guest needs, and maintaining positive guest relations. The Room Attendant will also be familiar with hotel services and local attractions, monitor and maintain assigned work areas, attend to guest requests and complaints, follow standard operating procedures, and strive to exceed guest satisfaction scores. Additionally, the role requires updating room status, restocking carts, adhering to uniform standards, and maintaining confidentiality and security of guest information, as well as complying with the Lost and Found policy.

Requirements

Must be detail oriented
Applicants must be authorized to work in the US without requiring sponsorship now or in the future

Nice To Haves

High School Diploma
Prior hotel/lodging experience (level I)
Speak, write, and/or understand English

Responsibilities

Cleaning and sanitation of guest rooms
In-room cleaning to include dusting rooms and furniture, ensuring all surfaces have been cleaned
Replenishing guestroom and bath supplies according to operational standards
Cleaning and sanitizing the bathroom, ensuring all soil, dirt, soap build-up and hair are removed from all surfaces
Removing all dirty terry and replacing with clean par to the designated layout
Making beds by removing all dirty linen and replacing with clean according to operational standards
Realigning furniture to the floor plan
Cleaning closets and door tracks on check-out rooms, removing dust and debris
Ensuring correct amount and placement of hangers, extra blanket/pillow, laundry bags/slips and luggage rack
Inspecting condition of bathrobes, linen, terry, pillows and blankets, replacing soiled/damaged ones as needed
Delivering and retrieving items on loan to guests e.g. iron and ironing boards
Ensuring security of guest rooms and privacy of guests
Anticipating guests’ needs, responding promptly, acknowledging all guests, resolving guest complaints, ensuring guest satisfaction
Maintaining positive guest relations at all times
Being familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Monitoring and maintaining the cleanliness, sanitation and organization of assigned work areas
Attending to guest calls, guest requests /guest complaints in the area assigned
Following the standard operating procedures
Achieving and exceeding the guest satisfaction score
Updating status of rooms cleaned on assignment sheet
Returning and restocking cart at end of shift
Adhering to uniform and grooming standards as assigned by venue
Maintaining confidentiality and security of all guests and general hotel information
Complying with hotel Lost and Found policy