Room Attendant I

Kohler Co.•Kohler, WI

3d•$15 - $22•Onsite

About The Position

This role is responsible for the cleaning and sanitation of guest rooms, including in-room cleaning tasks such as dusting furniture, replenishing guest supplies, cleaning and sanitizing bathrooms, making beds, and ensuring closets and door tracks are clean. The Room Attendant also inspects linens and terry for damage, delivers items to guests, and ensures the security and privacy of guest rooms. Additionally, the position involves anticipating guest needs, maintaining positive guest relations, responding to inquiries about hotel services and local attractions, and monitoring the cleanliness of assigned work areas. The role requires adherence to standard operating procedures, achieving guest satisfaction scores, updating room status, restocking carts, and maintaining confidentiality and security of guest information. Compliance with the hotel's Lost and Found policy is also required.

Requirements

Must be detail oriented.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

High School Diploma is preferred but not required.
Prior hotel/lodging experience is preferred but not required (level I).
Candidate must speak, write, and/or understand English preferred but not required.

Responsibilities

Cleaning and sanitation of guest rooms.
In-room cleaning to include dusting furniture and ensuring all surfaces are cleaned.
Replenishing guestroom and bath supplies according to operational standards.
Cleaning and sanitizing the bathroom, removing soil, dirt, soap build-up and hair from all surfaces.
Removing all dirty terry and replacing with clean terry according to the designated layout.
Making bed(s) by removing all dirty linen and replacing with clean linen according to operational standards.
Realigning furniture to the floor plan.
Cleaning closets and door tracks on check-out rooms, removing dust and debris.
Ensuring correct amount and placement of hangers, extra blanket/pillow, laundry bags/slips and luggage rack.
Inspecting condition of bathrobes, linen, terry, pillows and blankets, and replacing soiled/damaged ones as needed.
Delivering and retrieving items on loan to guests, such as iron and ironing boards.
Ensuring security of guest rooms and privacy of guests.
Anticipating guests’ needs, responding promptly, acknowledging all guests, and resolving guest complaints to ensure guest satisfaction.
Maintaining positive guest relations at all times.
Being familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Monitoring and maintaining the cleanliness, sanitation, and organization of assigned work areas.
Attending to guest calls, guest requests/complaints in the area assigned.
Following standard operating procedures.
Achieving and exceeding the guest satisfaction score.
Updating the status of rooms cleaned on the assignment sheet.
Returning and restocking the cart at the end of the shift.
Adhering to uniform and grooming standards as assigned by venue.
Maintaining confidentiality and security of all guests and general hotel information.
Complying with hotel Lost and Found policy.