Room Attendant - Housekeeping- Pacific Point

Peregrine Hospitality•Pismo Beach, CA

1d•Onsite

About The Position

The Room Attendant - Housekeeping position at Pacific Point is responsible for maintaining the cleanliness, sanitation, and organization of assigned guest rooms and work areas. This role involves adhering to departmental policies and service standards, anticipating guest needs, and ensuring all rooms are serviced according to established procedures. The attendant will use appropriate cleaning chemicals, manage cleaning supplies, and handle guest amenities and linens. A key aspect of the job is thorough cleaning of guest rooms, including bathrooms, furniture, and fixtures, as well as managing items left by guests and ensuring safety standards are met. The role also includes updating room status, restocking supplies, and handling lost and found items, all while working cohesively with the team and following company policies.

Requirements

Preferred 1 year of Housekeeping experience.
Must be able to lift and/or carry up to 40 pounds frequently to assist guests.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors and guests a normal in-person and phone conversation.
Ability to bend and twist, push and pull, stoop, and kneel.
Ascend and descend a ladder.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean and service guest rooms by assignment, category and priority.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Remove all dirty terry and linen and replace with clean par to designated layout.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace all guestroom items required by SOP.
Clean closets and door tracks on check-out rooms and ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Open all drawers/doors in check-out rooms and remove items left by guests.
Check under bed(s), chairs and sofa for debris and remove if present.
Remove all dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove trash, debris and cobwebs from balcony/patio.
Ensure presence of fire safety, rate cards and DND sign.
Vacuum carpet in guest room.
Update status of rooms cleaned on assignment sheet.
Return and restock cart at end of shift.
Empty vacuum bag and wipe vacuum clean.
Turn over any lost and found items from guest rooms to the Supervisor.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow safety and security procedures.
Work cohesively with co-workers and all departments as part of a team.
Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.