Rooftop Restaurant Server - PT

Kimpton Hotels & Restaurants•Charlotte, NC

7d•Onsite

About The Position

This position is for a part-time Rooftop Restaurant Server. The role focuses on providing quality customer service by demonstrating excellent knowledge of menu items, serving food and beverages efficiently, and creating personalized guest experiences to encourage repeat business. The server will act as an advocate for the restaurant and build relationships with guests.

Requirements

1 year of experience in a similar or supportive role is preferred.
Food Handler and Alcohol Awareness Certifications (if applicable).
Able to prioritize multiple tasks in a dynamic environment.
Able to learn, retain, and present product, menu, and allergy information to guests.
Knowledge of or ability to learn the restaurant POS system is required.
Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
Excellent communication and presentation skills.
Passion for crafting and personalizing guest experiences.
Highly motivated and flexible with the ability to take initiative.
Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

Provide support and assistance to the team, ensuring all areas are clean, dry, and safe.
Greet and welcome guests, and promptly attend to tables.
Receive and take guest orders, processing them in the POS system accurately.
Prepare and serve meal accompaniments to guests.
Learn and maintain product knowledge of food, wine, and beverage menus, as well as general restaurant knowledge.
Ensure guests have an enjoyable and memorable experience, and relay any complaints to management.
Perform sidework.
Open bottled wine for guests (wine service).
Perform setup and breakdown of various stations (e.g., deli, dessert, coffee, espresso).
Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones.
Attend all company and restaurant required trainings and meetings.
Maintain constant communication with support staff and management.
Take on responsibilities outside of the job post as needed.