Rooftop Host - PT

Kimpton Hotels & Restaurants•Charlotte, NC

7d•Onsite

About The Position

This position is for a Rooftop Host at a boutique hotel, emphasizing heartfelt, human connections and a unique hospitality standard. The role involves creating a welcoming environment for guests and coworkers, driven by a purpose to improve lives. The company culture is entrepreneurial, lively, and celebrates diversity, encouraging self-leadership and a passion for making others' lives better. The work environment is described as quirky, irreverent, exciting, uncommon, empowering, and exceptional.

Requirements

Previous customer service or hospitality experience is preferred.
Able to prioritize multiple tasks in a dynamic environment.
Able to learn, retain, and present product, menu and allergy information to guests.
Knowledge of or ability to learn the restaurant point-of-sale system and reservation system.
Excellent interpersonal communication skills, a real passion for hospitality, and you love crafting unique and memorable experiences for guests.
Food Handler Certification (if applicable).
Flexible schedule and are able to work weekends, nights, and holidays when needed.

Responsibilities

Greet all restaurant guests, be knowledgeable about the area and provide information when asked.
Provide fair and consistent seating of guests.
Accurately handle paperwork, stock and tidy the host stand.
Receive incoming calls, accurately book reservations for guests.
Taking room service orders if applicable.
Check floor and tables for accuracy and cleanliness, assist in bussing tables.
Help servers by refilling beverages when needed.
Perform other restaurant and customer service related requests for guests.
Take on responsibilities outside of this job description at times, as we all do.