Rooftop Cinema Club Attendant - Seasonal

Onni Group of Companies • Chicago, IL

1d • Onsite

About The Position

The RCC Attendant will be responsible for providing efficient, friendly guest service at the Rooftop Cinema Club, including preparing and serving cocktails, canned beverages, and food in a concession-style format. The RCC Attendant supports the overall guest experience through setup, cleanliness, and knowledge of both food and beverage offerings. A positive attitude, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this position.

Requirements

• Minimum 2 years experience in a fast paced bar and/or restaurant preferred.
• +21 years of age due to preparation and serving of alcohol
• 1+ year of experience in food or beverage service preferred
• High School diploma or GED preferred
• Passion for hospitality
• Ability to work outdoors in varying weather conditions
• Basic knowledge of beer, wine, and batched cocktails preferred

Responsibilities

• Available to work a variety of hours including evenings, weekends, and holidays
• Communicate effectively with team members and management
• Warmly greet and assist guests with a friendly and accommodating demeanor
• Prepare and serve cocktails, canned beverages, and food menu items accurately and efficiently
• Accurately record orders, process payments, and reconciles sales per shift using POS system
• Support bussing, food running, and restocking duties as needed to maintain flow of service
• Set up and break down of the rooftop cinema concessions area and seating before and after each showing
• Maintain cleanliness and sanitation of all service stations, tools, and guest-facing areas throughout the shift
• Proactively communicate low stock or equipment needs to management
• Maintain complete knowledge of and comply with all departmental policies and service procedures
• Maintain complete knowledge of all liquor brands, wines, beers, and non-alcoholic selections, glassware and garnishes
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Work in compliance with state liquor laws and service standards, including refusal of service to intoxicated guests
• Maintain complete knowledge of correct maintenance and use of equipment, and use equipment only as intended.
• Provide assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
• Ensure overall guest experience exceeds expectations and anticipate guests’ needs
• Greet guests with a warm, sincere smile
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
• Safely and properly change kegs, CO2 tanks and soda dispensers
• Manually wash and sanitize glassware and bar tools as needed
• Maintain a clean and orderly service station and rooftop environment
• Account for and maintain the security of all bar stock and inventory
• Understand and respond knowledgeably to questions about the restaurant and menu
• Use sales techniques and present and encourage current promotions to guests
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the POS system
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

Benefits

• Competitive pay
• Comprehensive Benefit Package
• Health Saving Account
• Flexible Saving Account
• Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun & collaborative company culture with lots of team building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED