ROK-MGR ASST-GAMING

Century Casinos Inc•Flintstone, MD

8d•$49,000 - $65,445•Onsite

About The Position

Responsible for assisting in ensuring all operations of casino table games and employee performances are in compliance with policy and procedure, mission and objectives, and gaming regulations.

Requirements

Must have excellent communication skills, be polite, and present a neat appearance at all times.
The ability to work with others as a team in an efficient manner.
Strong interpersonal and organizational skills required.
Proven experience providing high level of guest service.
Computer literate in Microsoft Excel and Word or related software.
The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
The ability to compute rate, ratio, and percent, and to interpret data from graphs.
The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
The ability to write effective reports and memos.
Must respond to inquiries from employees or guests.
The availability to work all shifts.
The ability to work in a fast–paced environment and stressful situations.
Must be at least 21 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA.
The ability to verify the right to work in the United States.

Nice To Haves

college degree preferred

Responsibilities

Assumes all responsibilities of the gaming floor in the absence of the shift manager.
Assists the shift manager with approving all opening and closing of games holding overtime and calling in additional help as needed, due to volume of business and guest needs.
Assists the entire general management of the casino floor on assigned shift, ensuring gaming is efficiently operating in compliance with policies and procedures and the gaming regulations.
Maintains security of all areas, makes on-the-scene operating decisions and grants approvals as needed, resolves problems and situations as they arise.
Approves large credit, over limits, large check cashing, and hotel and dining comps.
Reviews with shift manager recommendations to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table game employees in a fair and equitable manner.
Greets and welcomes guests on the casino floor establishing rapport, and providing complimentary amenities based upon specific casino guidelines for levels of play.
Informs shift manager of any big action, informs above of noteworthy, suspicious or unusual activities.
Ensures that the highest possible standards of guest services and employee relations are maintained and carried out in fair and equitable manner.
Directs placement of employees for on-the-job training and assists in conducting training.
Responsible for verifying and ensuring pay outs of large jackpots and fills are properly executed.
Assists shift managers with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
Monitors job performance progress of employees and provides feedback on same to aid the employee in developing and enhancing skills.
Conducts investigations into the resolution of variances to ensure compliance with property policies and employee integrity levels.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls.
Promotes all departmental and property-wide promotions.
Initiates and maintains communication with subordinates, employees, management, and other departments.
Ensures all inventory supplies are maintained, monitors the security of distributing cards, dice etc. is in accordance with gaming regulations.
Hires, trains, develops, measures performance, disciplines, and schedules department staff.
Leads the tactical execution of strategic initiatives under the direction of division leadership.
Establishes standards of service within assigned department(s) and ensure achievement.
Monitors and control labor within the department while maintaining adequate coverage in the department based on business demands.
Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
All other duties as assigned.