Robotics Suppport Lead (Boulder, CO)

PickNik•Boulder, CO

6d•Onsite

About The Position

PickNik Robotics is redefining the robotics industry with MoveIt Pro, a first-of-its-kind platform that combines AI and motion planning to make robots work in the real world. Physical AI is reshaping the field: as foundation models and vision-language-action (VLA) policies move from the lab into production, MoveIt Pro combines these learned approaches with robust, safety-aware planning and control so robots can reliably perform real tasks. Built on over a decade of experience with companies like GM, Philips, Samsung, BMW, Lockheed Martin, NASA, and leading startups, MoveIt Pro brings proven capabilities into production. Join us in helping companies deploy AI to robots quickly and effectively, unlocking new possibilities. This is a challenging, high-impact role with the opportunity to do some of the most rewarding work of your career. As Support Lead at PickNik Robotics, you will own and elevate the MoveIt Pro support function. You will serve as both a hands-on support engineer and the leader of the support rotation, ensuring that customers receive fast, high-quality responses while driving continuous improvements to our product and processes. You will coordinate complex customer situations involving multiple concurrent issues, prioritize based on business impact, and ensure clear communication internally and externally. You will partner closely with engineering and product to characterize bugs, influence roadmap priorities, and improve usability and documentation. This role combines deep technical skill, customer empathy, and operational leadership.

Requirements

Troubleshooting ability: think critically, assume nothing, get data, and always work the problem
Top notch communication skills and time management
Willingness to work with AI tools and learn on your feet
Bachelor’s in Robotics, Computer Science, or related field
Ability to automate and improve processes
Some C++ experience, familiarity with Python and Docker

Nice To Haves

Demonstrated leadership or team coordination experience
Basic experience with Machine Learning
MoveIt, ROS, Nav2, Mujoco, PCL, OpenCV, or other robotic libraries are advantageous
Experience leading support or customer engineering teams
Experience working with customers
Experience improving documentation and internal processes
Machine Learning frameworks such as ONNX and PyTorch

Responsibilities

Own and elevate the MoveIt Pro support function.
Serve as both a hands-on support engineer and the leader of the support rotation.
Ensure that customers receive fast, high-quality responses.
Drive continuous improvements to our product and processes.
Coordinate complex customer situations involving multiple concurrent issues.
Prioritize based on business impact.
Ensure clear communication internally and externally.
Partner closely with engineering and product to characterize bugs, influence roadmap priorities, and improve usability and documentation.