Customer Service Representative - Boulder, CO
About The Position
South Boulder Animal Hospital is a four-doctor small animal practice located in beautiful Boulder, Colorado. We are known for providing high-quality medicine, exceptional client service, and a supportive team culture where everyone works together and takes pride in the care we provide. We're looking for a Customer Service Representative who is passionate about helping people and pets while contributing to a positive, collaborative hospital environment. Our team genuinely enjoys working together, supports one another, and values a no-ego, no-drama workplace. With a predictable four-day work week, rotating Saturdays, paid holidays, vacation time, and a healthy respect for work-life balance, you'll have the opportunity to build a rewarding career while still enjoying life outside of work.
Requirements
- Previous customer service experience required
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay calm in a fast-paced environment
- Compassion for clients, patients, and coworkers
- Positive attitude and team-oriented mindset
- Ability to handle client concerns professionally and empathetically
- Strong computer and administrative skills
Nice To Haves
- Veterinary experience preferred but not required
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Check patients in and out while maintaining accurate client and patient information
- Collect payments, process invoices, and review estimates with clients
- Communicate hospital policies, pricing, and service information clearly
- Coordinate with technicians and doctors to support smooth patient flow
- Maintain a clean, organized front desk and welcoming lobby environment
- Manage medical record requests, reminders, and basic administrative tasks
- Handle client concerns with empathy and professionalism, escalating when needed
- Make outbound calls, texts, and emails to confirm appointments and follow up on care
- Support compliance by helping clients schedule recommended services and rechecks
- Reactivate overdue patients and help fill scheduling gaps
- Educate clients on preventive care timelines and next steps
- Maintain follow-up lists and document outreach in patient records
- Collaborate with the medical team to coordinate care plans and scheduling needs
- Support hospital cleanliness throughout the lobby and exam rooms
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
