Robotics Service Technician (field service - US traveling)

LionsBot International Pte Ltd • Dallas, TX

6d • Onsite

About The Position

LionsBot is revolutionizing the future with cutting-edge technology that is redefining industries worldwide. As a global leader in robotic solutions, we empower our team to push boundaries, explore uncharted territories, and shape the world of tomorrow. At LionsBot, you'll collaborate with brilliant minds, drive meaningful impact, and be at the forefront of a thrilling transformation. Step into a world of endless possibilities, where your ideas become reality, and together, we make a roaring difference. Seize this opportunity to ignite your career with us and be part of the revolution that will shape the future! Our Robotics Service Technicians partner with our US customers to assist with all technical and servicing situations to ensure top client satisfaction. These field professionals travel regularly (80%+) within the United States.

Requirements

• Bachelor’s Degree in robotics/mechatronics, electrical, electronic, mechanical, information technology or equivalent focus of study
• 2+ years of working experience in electrical, electronic, or mechanical fields
• 1+ years of professional experience performing customer service in-person and/or remotely
• Previous working experience leading adult training
• Ability to regularly travel throughout North America (80%+)
• Ability to lift 60 pounds on a regular basis
• Holds a valid Driver’s License
• Has an insured reliable vehicle (to travel to local customer sites)
• Currently authorized to work in the United States for any employer
• Successfully fulfill pre-employment onboarding requirements including background checks for criminal and motor vehicle records

Nice To Haves

• Firm technical knowledge/experience of diagrams, engineering schematics and/or electrical diagrams
• Prior experience in technical sales and/or technical after-sales support
• Proven work history of creating strong business relationships
• Strong verbal and written communication skills
• Resourceful and creative problem-solver
• Able to work successfully independently as well as part of an agile team
• Eager to learn with a customer-centric approach
• Detail oriented and high organizational skills

Responsibilities

• Traveling to customer sites regularly as well as providing remote technical customer support
• Working from residential office when not traveling
• Providing technical support for onsite sales trials, demonstrations, and deployments
• Commissioning of robots on-site: map creation/design, cleaning zones programming, testing and functional calibration
• Training and certifying customers in use of robots
• Providing technical services and troubleshooting support (onsite and remote) to all inquiries/faults encountered by the customers
• Collaborating with the internal Engineering teams for troubleshooting and resolution
• Documenting service situations and outcomes for each onsite visit, customer calls, and/or emails
• Retaining subject matter expertise with the latest cleaning robot technology and advancement in order to enhance customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level