Robotics Customer Operations Intern

Matic•Menlo Park, CA

3d•$25 - $35

About The Position

Matic is approaching 10,000 customers and scaling fast. Every order is a promise. Every shipment is the proof. Every return is the chance to make it right. We're hiring a Robotics Customer Operations Intern to get in the weeds with us and tighten every link in that chain. Over a 3-month internship, you'll collaborate with Production, Supply Chain, and Support Operations to keep orders flowing, shipping reliable, and every customer touchpoint feeling intentional. You'll learn how the system works today, automate the flows that shouldn't need a human, and deploy your skills to make the whole operation run tighter. Exceptional performers convert directly to full-time, with no break in transition.

Requirements

Currently pursuing or recently completed a degree in business, operations, supply chain, or a related field.
Hands-on technical capability: working with APIs, writing basic scripts, building automations, or being a fast learner who can pick up new software in a weekend.
Familiarity with e-commerce platforms. Shopify experience is a plus, not a requirement.
Experience at a hardware or DTC company that ships physical products is a strong plus.
Strong written communication. You'll be drafting customer-facing messages and internal documentation, and both need to be tight.
Startup energy. Curious, detail-obsessed, willing to pitch in wherever the gap is.
Available to work weekends

Nice To Haves

Shopify experience is a plus, not a requirement.
Experience at a hardware or DTC company that ships physical products is a strong plus.

Responsibilities

Own Purchase-to-Delivery: Own day-to-day Shopify operations: order flows, invoicing, refunds, tagging and segments, split shipments, and hold/release logic. Build and maintain operational dashboards that track order and shipment performance. Keep order data clean enough that revenue reporting just works. No reconciliation fire drills at month-end.
Make Shipping Boring (In a Good Way): Support outbound shipping end-to-end: carrier requirements, DG compliance basics, packaging standards. Partner with Production and Engineering on packout workflows, and fulfillment planning. Resolve shipment issues from incorrect, missing, or damaged product. Find the root cause, document the fix, and make sure it doesn't happen twice. Learn Shopify, ShipStation, and FedEx workflows cold, then identify the gaps and own improvement projects from proposal through implementation. Turn operational know-how into clear, repeatable playbooks.
Own Reverse Logistics: Run the returns and RMA process end-to-end. Most of the reverse logistics flow is already automated. Your job is to find where the automation breaks, where edge cases fall through, and where the customer experience could be tighter. Then fix it. Audit and refine returns communication so every customer who sends a unit back feels taken care of. Partner closely with the Repairs team to keep returned units moving on schedule: track turnaround time from arrival to ship-back and flag bottlenecks early. Own the field returns database. Every unit that comes back has a clear status, owner, and next step, from intake through engineer inspection, QC, refurb, and final shipment to the customer. Nothing sits in limbo, nothing gets lost between handoffs.
Make Customers Feel Like a Million Dollars: Own customer tickets related to order management and shipping inquiries. The best customer service is no customer service. The second-best is fast, accurate, human help that resolves the issue in one touch. Audit and refine order management communication templates to improve clarity, consistency, and tone. Every email is a brand impression.