Robotics Account Manager

BlueSkye•Nashville, TN

3d•Onsite

About The Position

The Engineered Systems team is responsible for identifying, scoping, negotiating, and ensuring execution of robotics and automation projects for LiftOne and BlueSkye. This role will support the development of a multiyear pipeline of large-scale automation projects that will expand the product and service offerings LiftOne and Blueskye will bring to market. Additionally, this individual provides support to the Director, Engineering Solutions and is responsible for actively engaging with target systems accounts and acting as the customer’s trusted partner in the sales process and through delivery of the sold product.

Requirements

BS in engineering or similar field preferred.
Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business.
Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment.
A willingness to embrace change, to keep an open mind.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to sit.
Frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Responsibilities

Build and maintain relationships with existing and target accounts through regular touchpoints (phone, virtual meetings, site-visits).
Understand customer’s needs, provide proactive solutions, and address any concerns.
Provide ongoing recommendations for additional services.
Assess the specific needs of the customer and collect necessary data to generate a systems solution, including understanding current operations, identifying pain points or inefficiencies, and strategizing solutions.
Work with an assigned solutions engineer and manager to develop a customized solution proposal, determining system flow, product selection, cost savings, operational efficiency, and improved safety measures.
Work with the systems team (solutions engineering, manager, and implementation) to provide accurate proposals to the customer, including process flows, pricing, implementation schedules, and ROI calculations.
Manage the ordering process, including order submission to sales support, management of vendor quotes, coordinating with internal teams and vendors for handoff to Project Management, and handling change orders.
Stay engaged in the delivery of the material handling system, ensuring installation and implementation are handled to the customer’s satisfaction.
Participate in site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
Work with the local branch to provide an aftermarket strategy to the customer during the sales process, developing a customized site aftermarket plan to include parts and service support that will be transitioned to the operations team at delivery.
Perform other duties as assigned.