Robotic Clinical Specialist

Medtronic•Boston, MA

2d•$68,000 - $102,000•Remote

About The Position

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. This is a remote position, but the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Surgical Robotics Utilization Team manages all aspects of system installation, start-up, customer training, account analysis, and drives and optimizes the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account-specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. Medtronic is entering the market of Robotic Assisted Surgery (RAS) and is seeking talented individuals eager to use their skills and competencies to quickly deploy groundbreaking robotic-assisted surgical therapies to patients, surgeons, and hospitals in several countries in Europe, the Middle East, and Africa (EMEA). As a Robotics Clinical Specialist, you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a shift from another platform to our HUGO™ RAS-system. This is a fully remote role. It will be required to travel throughout the country >75%.

Requirements

Bachelor’s Degree with 2 years of clinical, sales or related experience OR Advanced Degree with 0 years of related experience
Ability to relocate to a major implementation site is required
Willingness to travel throughout your country (>75%).
Valid driver's license is essential for this role.
Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment (for roles below Principal level).

Nice To Haves

12-18+ months clinical selling experience in an operating room environment
Knowledge and experience of operating rooms and surgery procedures.
Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results in delivery.
Understanding the impact of quality and regulatory requirements.
Strong and demonstrable project management skills.
Ability to integrate a customer team and coach it to continuously improve its performance.
Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people.
Strong analytical, excellent interpersonal and research skills.
Familiarity with hospital workflows and the ability to navigate complex healthcare environments.
Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
Proven track record of successfully managing multiple projects simultaneously.

Responsibilities

Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system.
Conduct regular program review meetings to remain on-track.
Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed.
Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve.
Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions.
Utilize change management techniques to engage clinical stakeholders and attain buy-in.
Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence.
Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system.
Track milestones to demonstrate the value delivered for the pilot site.