Robotic Clinical Specialist
About The Position
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. This is a remote position, but the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Surgical Robotics Utilization Team manages all aspects of system installation, start-up, customer training, account analysis, and drives to optimize the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account-specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. Medtronic is entering the market of Robotic Assisted Surgery (RAS) and is seeking talented individuals eager to use their skills to deploy groundbreaking robotic assisted surgical therapies to patients, surgeons, and hospitals in several countries in Europe, the Middle East, and Africa (EMEA). Territory: Boston and Rhode Island. As a Robotics Clinical Specialist, you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a shift from another platform to our HUGO™ RAS-system. The main activities of a start-up specialist include: Meet with robotic program stakeholders and develop program goals and metrics for the HUGO™ RAS-system. Conduct regular program review meetings to remain on-track. Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training, and arrange for proctored cases post-training as needed. Develop a training plan to support staff, including attendance at a Medtronic off-site training class and support staff through their learning curve. Support technology adoption by attending cases during a surgeon and staff member’s learning sessions. Utilize change management techniques to engage clinical stakeholders and attain buy-in. Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence. Cooperate with Medtronic field service engineers (FSE) and hospital staff to prepare the operating room to host the HUGO™ RAS-system. Track milestones to demonstrate the value delivered for the pilot site. This is a fully remote role. It will be required to travel throughout the country >75%.
Requirements
- Bachelor’s Degree with 2 years of clinical, sales, or related experience OR Advanced Degree with 0 years of related experience
- Ability to relocate to a major implementation site is required
- Willingness to travel throughout your country (>75%)
- Valid driver's license
- Reside within the territory
Nice To Haves
- 12-18+ months clinical selling experience in an operating room environment
- Knowledge and experience of operating rooms and surgery procedures.
- Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results delivery.
- Understanding the impact of quality and regulatory requirements.
- Strong and demonstrable project management skills.
- Ability to integrate a customer team and coach it to continuously improve its performance.
- Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people.
- Strong analytical, excellent interpersonal and research skills.
- Familiarity with hospital workflows and the ability to navigate complex healthcare environments.
- Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
- Proven track record of successfully managing multiple projects simultaneously.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Manage all aspects of system installation, start-up, customer training, and account analysis for the HUGO surgical robot.
- Drive and optimize the robotic program within hospital accounts.
- Provide full-time support for an account-specific period to ensure successful integration of the HUGO surgical robot into hospital service lines.
- Partner with hospital stakeholders to drive transformational changes, implement growth strategies, streamline patient-focused care pathways, and optimize operations.
- Develop program goals and metrics for the HUGO™ RAS-system in collaboration with stakeholders.
- Conduct regular program review meetings.
- Develop and coordinate surgeon and staff training plans, including off-site training and proctored cases.
- Support technology adoption by attending cases during learning sessions.
- Utilize change management techniques to engage clinical stakeholders and gain buy-in.
- Coach hospital staff to promote skill transfer and achieve self-sufficiency.
- Cooperate with field service engineers and hospital staff to prepare operating rooms.
- Track milestones to demonstrate value delivered for pilot sites.
Benefits
- Competitive Salary
- Flexible Benefits Package
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
