Robotic Associate Field Service Engineer

FANUC America Corporation•Indianapolis, IN

7d•$53,578 - $85,948•Hybrid

About The Position

The Robotic Associate Field Service Engineer provides onsite repair, troubleshooting, programming, and maintenance for FANUC robots and systems, scheduled, on an emergency basis, with the ability to travel on short notice and have the flexibility to work extended hours, including nights, weekends, and holidays, while adhering to company and customer requirements. Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in the Midwest and will be commutable to Indianapolis, IN. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

Requirements

High School Diploma or GED or Associate’s Degree or equivalent technical education; or equivalent relevant experience
Experience or education in a related environment with robotics integration, installation, or service repairs
Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Familiar with standard machining practices, tooling, fixtures, and gauges
Ability to read and interpret PLC ladder logic
Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required
Ability to work independently in customer environments with minimal supervision
Ability to safely lift and handle materials weighing up to 50 pounds

Nice To Haves

Bachelor’s Degree in related field
Customer-focused with strong communication and presentation skills
Ability to analyze customer issues and find resolutions quickly
Previous experience with FANUC robots, controllers, and equipment
Knowledge of older platforms or FANUC CNC controls is a plus
Ability to work safely and effectively within OSHA Laws
Able to work at customer sites with little direct supervision

Responsibilities

Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
Complete customer calls to understand the required parts and software needed for the visit
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
Maintain a service tool kit and documentation to facilitate rapid customer response
Participate in the rotation of the Hot Pager for after-hours service support
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
Travel to customer sites with some overnight travel ranging from 2-3 nights per month
Flexibility and willingness to travel extensively to customer locations (~80%)