Robotic Solutions Engineer - Field Service

Johnson & Johnson • Santa Clara, CA

17h

About The Position

Johnson & Johnson MedTech is hiring a Robotic Solutions Engineer for Field Service in the West Palm Beach, Florida area. This individual-contributor role supports robotic medical systems in hospital and manufacturing environments. With general direction, the engineer performs system setup, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation to help maintain system availability, service quality, and a positive customer experience.

The role provides hands-on technical support for robotic systems and associated equipment. The engineer carries out planned and unplanned service activities using released procedures and in accordance with quality-system requirements and safety standards. Technical proficiency is developed through formal training, field experience, and collaboration with experienced RSEs and cross-functional support teams.

The position involves approximately 80% local or regional travel and up to 20% domestic U.S. travel as needed. Flexible hours may include early mornings, evenings, weekends, on-call coverage, occasional extended workdays, and holiday support, depending on customer and business needs. The role is overtime eligible.

Requirements

• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electromechanical, software, and computer-based troubleshooting.
• Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance activities.
• Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations.
• Strong troubleshooting and problem-solving skills, including collecting data, interpreting system information, identifying likely causes, and completing corrective actions within the scope of training.
• Strong customer-service skills and the ability to communicate professionally with hospital personnel, technical teams, and internal partners.
• Effective written and verbal communication skills, including proficiency in speaking and writing English.
• Ability to organize and prioritize planned and unplanned work while maintaining accurate, timely documentation.
• Ability to work independently on qualified tasks and collaborate effectively in a team environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Basic understanding of parts, inventory, service tools, and calibrated-equipment controls.
• Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows.
• Valid driver's license and ability to meet hospital credentialing requirements, where applicable.
• Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage based on customer and business needs.
• Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods.
• Ability to safely lift up to 45 lbs. and move service equipment or system components using appropriate tools, training, and assistance.

Nice To Haves

• Experience using a CRM or service-management system, such as Microsoft Dynamics.

Responsibilities

• Perform system setup, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electromechanical, software, firmware, and system-performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs in a timely, professional manner to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service-tool validation, and other assigned tasks in accordance with released procedures.
• Escalate complex or unfamiliar technical issues and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross-functional partners.
• Coordinate with hospital stakeholders about service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement.
• Maintain complete, timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and applicable Environmental, Health, and Safety requirements.
• Manage time and tasks to balance planned work, customer needs, documentation, and travel.
• Participate in technical and product training and share relevant field knowledge with team members.
• Gather service data, identify recurring issues, and contribute practical recommendations to improve service effectiveness.
• Develop productive working relationships with customers, coworkers, and cross-functional partners.
• Communicate service status, risks, delays, and issues clearly to appropriate support teams and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed