Robot Operations Analyst Intern

Robot.com • Baltimore, MD

7d • Onsite

About The Position

As an Operations Analyst Intern, you’ll support the day-to-day execution of robotic delivery operations. This is a field-facing, high-impact internship where you’ll work closely with operations leaders, restaurant partners, and end customers to keep the fleet running and improve performance. You’ll gain exposure to robotics tech, logistics, fleet support, on-site troubleshooting, and growth initiatives. The ideal candidate is proactive, adaptable, and eager to learn in a fast-moving environment.

Requirements

• Currently pursuing (or recently completed) a degree in Engineering, Operations, Business or any related field
• Proactivity and strong organizational skills and attention to detail
• Comfortable working in fast-paced environments with changing priorities
• Strong verbal and written communication skills
• Willingness to work hands-on in the field and interact with partners and customers.
• Interest in robotics, last-mile delivery, logistics, or field operations.
• Ability to communicate clearly, confidently, and respectfully with technical teams, partners, and customers while maintaining security-first mindset
• Focus on identifying root causes and implementing effective solutions rather than escalating problems without resolution paths
• Capacity to rapidly adapt between multiple tasks, changing priorities, and dynamic field environments while maintaining quality standards
• Ability to remain calm, focused, and productive during high-stress operational situations and technical challenges

Nice To Haves

• Experience with tools like Google Workspace, Excel/Sheets, Slack, or similar.
• Ability to capture operational data and summarize insights clearly.
• Experience in customer-facing roles or partner relationship management
• Knowledge of basic troubleshooting and maintenance procedures for technical equipment

Responsibilities

• Support shipping and movement of spare parts, robots, marketing merch, and other assets
• Serve as an on-site point of contact and help ensure smooth fleet deployment and operations
• Support restaurants and kitchens in keeping systems properly configured and operational
• Help meet KPIs/OKRs, including deployment of the robots, inventory control, manual robot loading and on site support
• Support campus engagement, customer interaction, content capture, and market research
• Assist with basic maintenance procedures, troubleshooting, and software updates
• Keep your supervisor informed of fleet status, issues, and operational risks

Benefits

• Hands-on experience supporting a real robotics-driven delivery operation
• Exposure to operational execution, fleet performance, and stakeholder management
• Opportunity to build problem-solving, communication, and cross-functional collaboration skills
• A front-row seat to scaling one of the most exciting last-mile robotics networks in the world

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree