Roadside Service Technician - Fort Mill Ford

Sonic Automotive•Fort Mill, SC

11d•Onsite

About The Position

The Roadside Technician will be responsible for responding to service calls and providing on-site automotive support to customers experiencing vehicle issues. This includes tasks such as jump starts, tire changes, fluid top-offs, battery testing, and basic inspections.

Requirements

Prior experience in automotive maintenance or roadside assistance preferred
Strong mechanical aptitude and a problem-solving mindset
Willingness to work flexible hours, including weekends or evenings if needed
Excellent communication and customer service skills
Ability to work independently in outdoor conditions
Valid driver’s license with a clean driving record
Must be authorized to work in the USA
Must be able to pass a pre-employment background check, drug test, and MVR screening

Responsibilities

Respond to roadside assistance calls in a timely and professional manner
Perform essential services such as jump starts, tire changes, lockouts, fluid top-offs, and battery testing
Conduct basic vehicle checks and inspections, reporting any major concerns to the Service Advisor
Keep service equipment and vehicle in clean, working condition
Follow proper procedures for safe vehicle handling and roadside operations
Communicate clearly with customers and teammates to ensure seamless service
Maintain accurate service records and documentation for each job
Use tools and materials efficiently to avoid unnecessary waste
Follow all company safety policies and immediately report any incidents