BDC Coordinator - FORT MILL FORD

Sonic Automotive•Fort Mill, SC

12h•$36,000 - $150,000•Onsite

About The Position

The Service BDC Associate is responsible for generating appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Requirements

Previous experience in either a high-volume call center environment or quota-driven role.
Excellent interpersonal skills over the phone.
Goal-driven to meet and exceed store appointment goals.
Ability to work independently and as part of a team in a fast paced environment
Strong organizational and time management skills
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Nice To Haves

Previous BDC experience for an automotive dealership

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.