Roadside Event Specialist II

Cox Communications • Cherryville, NC

20d • Remote

About The Position

This position is responsible for handling the day-to-day operational needs of major events, including high-dollar repair approvals, service provider payouts, internal and customer approvals, emailing documents and pictures, and managing serious situations such as accidents, police impounds, high-level equipment recoveries, and various customer campaigns. The role ensures timely and accurate handling of repairs, estimates, and COD payments, while maintaining effective communication with customers, drivers, service providers, and co-workers. The specialist consults with supervisors when issues arise, ensures customer protocols are followed, and proactively updates all parties involved. A key aspect of the role is projecting a positive image for FleetNet America.

Requirements

• High School Diploma or GED Certificate, required.
• Minimum one year in previous role of New Call/Follow up Dispatcher II
• Proficient in Microsoft Office Suite.
• Proficient computer and phone skills required, including but not limited to fast typing skills, data entry, word processing, email.
• Job requires multitasking skills, ability to talk and type information at the same time
• Flexibility with schedule.
• Great communication skills by phone, email and in person.
• Good computer skills and organizational skills.
• Ability to handle multiple projects with a high volume of events retaining a high sense of urgency on all events handled.
• Good Team Player.
• Accuracy - Ability to perform work accurately and thoroughly.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Friendly - Ability to exhibit cheerful and professional demeanor toward others.
• Interpersonal - Ability to develop and maintain relationships with others.
• Relationship Building - Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Handle the day to day operational needs of the Major Events as defined by most current major event requirements.
• Accurately handle at the highest level of service: High dollar amount repair approvals and service provider payouts, internal and customer approvals, emailing documents, pictures, handling serious situations such as Accidents (including fatalities), Police Impounds, High level equipment recoveries, various customer campaigns, etc.
• Ensure timely response for repairs and/or other customer instructions for equipment are handled promptly and accurately.
• Ensure estimates are handled timely and accurately.
• Ensure COD payment of invoices are handled timely and accurately.
• Communicate directly and effectively with customers, drivers, service providers and co-workers.
• Consult with the Roadside Events Supervisor and/or Roadside Event Senior/Lead (If applicable) when issues arise.
• Ensure Customer Protocol is being followed per customer criteria at the highest possible level.
• Proactively update drivers, customers and service providers at all times.
• Ensure correct billing is selected and communicated with service provider.
• Other duties and projects, as assigned by your immediate supervisor or other management.
• Project a positive image for FleetNet America with the internal and external customers and employees at all times.

Benefits

• Paid time off (6.67 hours per month)
• Seven paid holidays
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED