Road Supervisor/Dispatcher

Transdev•Raleigh, NC

18d•$25 - $25

About The Position

Transdev NCSU Wolfline in Raleigh, NC is hiring a Road Supervisor/Dispatcher. The Road Supervisor/Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: • Competitive compensation package of minimum $25.00 – maximum $25.25 per hour Benefits include: Vacation: Two (2) weeks Sick days: 5 days Holidays: 8 standard Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Requirements

High school diploma or equivalent
Computer literate with intermediate knowledge of Microsoft Office
Must have CDL with passenger endorsement.
Must be able to work shifts or flexible work schedules as needed.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
High level of problem-solving and critical-thinking skills to address service concerns proactively.
Other duties as required

Responsibilities

Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents
Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
Manage vehicle operator emergency situations & escalated calls.
Manage department reports and other communication tools.
Support employees and drivers with internal and external requests.
Assist Dispatch Manager with resolving problems and requests.
Prioritize calls or window flow based on importance and urgency.
Maintains contact with drivers to communicate updates, delays, or special instructions.
Ability to learn all dispatch functions, including Radio & window.
Adhering to all Transdev SOP for the role.
Other duties as required