Road Call Coordinator
About The Position
The Road Call Coordinator is accountable for assisting drivers with Road Calls, handling breakdown calls, and maintaining the breakdown database. This role involves utilizing the database to review repair history or current maintenance needs of equipment and providing solutions between vendors, the internal Operations team, or drivers. The coordinator interacts with various departments to coordinate the maintenance resources needed to match daily demands, focusing on day-to-day functional activity, including incident response and resolution. They will also lead and mentor less experienced team members.
Requirements
- Understanding of OEM Warranty
- Diesel mechanical trouble shooting knowledge
- Understanding of SRT’s
- Ability to negotiate with dealers and vendors on service and pricing
- Knowledge of Microsoft Office and the ability to learn and operate other computer programs is required
- Past experience in transportation/trucking is required
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.
- Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
Nice To Haves
- High School Diploma or GED, or one to two years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Assisting drivers with Road Calls
- Handling breakdown calls
- Maintaining the breakdown database
- Utilizing database to review repair history or current maintenance needs of equipment
- Providing solutions between vendors, internal Operations team or drivers
- Interacting with various departments to coordinate the maintenance resources needed to match daily demands
- Focusing on the day-to-day functional activity of the team including incident response and resolution
- Leading and mentoring less experienced team members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
