One Call Coordinator

GPRS•Mesa, AZ

19h•Onsite

About The Position

A One Call Coordinator performs back of house functions, primarily in support of the Area Managers and Project Managers, to streamline the field operations efforts of GPRS for its One Call customer base. Through the performance of operations, logistics, and clerical functions as well as professional customer communications this team member is able to assist and support the greater vision of GPRS to provide a sensational experience to our customers with whom we have established as a One Call customers. The job goals include coordinating incoming ticket notifications for GPRS’ One Call accounts in order to dispatch field services team members accordingly, supporting the Area Managers and Project Managers with incoming customer communications and requests, and supporting the Contract Locating Manager with key initiatives such as new One Call customer account setup, administering training and management of users within the ticket management system, monthly billing verification, and initiating customer communications regarding PO’s and Change Order requests.

Requirements

High School diploma or equivalent
Minimum 6 months of administrative, customer support, or scheduling experience.
Possess excellent and effective communication skills, both verbal and written
Self-motivated and hard working
Possess effective organization skills with proven ability to prioritize and execute an everchanging workload
Ability to display professionalism in a wide variety of customer interactions
High proficiency in Microsoft Office and demonstrated success navigating electronic platform applications
Ability to work efficiently within an Online Ticketing Management Platform
Offer strengths in operations process support and logistics systems maintenance
Demonstrated history of problem solving skills
Demonstrated high emotional intelligence in interactions, building and maintaining positive relationships with customers and team members
Experience in maintaining accurate and up to date project documentation, including plans, contracts, schedules, and communications, with the ability to read and understand project plans.

Responsibilities

Maintain accurate and up to date project documentation, including plans, contracts, schedules, and communications.
Function as a primary point of contact for scheduling and job coordination for each 811 account assigned
Review and ensure each job schedule is accurate, and scheduled with efficiency and in a timely matter.
Represent GPRS while serving its customers
Answer the varying phone lines as needed and assigned.
Respond to customer communications and emails
Ensure customer satisfaction through excellent communication regarding scope and expectations of GPRS service
Efficiently organize workflow with typically volatile daily GPRS business needs
Complete all project specific paperwork as needed
Provide monthly billing verification to ensure all customers have been invoiced accordingly
Support the invoice collections process
Initiate Change Order Requests as needed
Navigate Microsoft Office and learn to utilize proprietary ERM systems
Effectively navigate GPRS’ and State Ticket Management software programs