RO Duration Performance Specialist
About The Position
The RO Duration Performance Specialist is a high-impact analytical and strategic role focused on diagnosing the "how" and "why" behind vehicle repair timelines across Ford's dealer network. This role directly supports Ford’s Global/US RO Duration metric by translating complex vehicle downtime data into dealer-level action. By gathering data from diverse established sources (dashboards, files, and GCP) - you will work with analytics teams to transform their data and consolidate complex datasets into intuitive, high-impact business insights. Beyond just analysis, this role will drive the activation of RO duration initiatives by working directly with Field Operations and the Uptime Dealer Enablement team to translate data into dealer-level action. You will identify bottlenecks and proactively develop assignments that empower field teams to improve service efficiency. As a member of the FCSD Customer Retention & Uptime team, the preferred candidate will work in a transformational environment and deliver excellence in improving customer success and operational efficiency across the Ford, Lincoln, and Electric Vehicle portfolios.
Requirements
- Analytical and strategic skills
- Ability to translate complex vehicle downtime data into dealer-level action
- Experience gathering data from diverse sources (dashboards, files, GCP)
- Ability to work with analytics teams to transform data and consolidate complex datasets
- Ability to identify bottlenecks and develop assignments
- Experience working with Field Operations and Dealer Enablement teams
Nice To Haves
- Experience in a transformational environment
- Experience improving customer success and operational efficiency
Responsibilities
- Diagnose the "how" and "why" behind vehicle repair timelines across Ford's dealer network.
- Support Ford’s Global/US RO Duration metric by translating complex vehicle downtime data into dealer-level action.
- Gather data from diverse established sources (dashboards, files, and GCP).
- Work with analytics teams to transform their data and consolidate complex datasets into intuitive, high-impact business insights.
- Drive the activation of RO duration initiatives by working directly with Field Operations and the Uptime Dealer Enablement team to translate data into dealer-level action.
- Identify bottlenecks and proactively develop assignments that empower field teams to improve service efficiency.
- Improve customer success and operational efficiency across the Ford, Lincoln, and Electric Vehicle portfolios.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
