SRS - Lead - Sharp Cardiovascular & Thoracic Center – RN – Full Tume – Day Shift

Sharp HealthCare•San Diego, CA

28d•Onsite

About The Position

Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Assists the Patient Care Manager with the leadership of the Nursing and Patient Service Representative Staff.

Requirements

Graduate of an accredited school of nursing.
3 Years RN experience in related clinical area.
Leadership experience.
California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -REQUIRED
IV proficient.
Demonstrated proficiency in clinical skill, nursing judgment and leadership.

Nice To Haves

Successfully completes Nursing Competencies with a score of 90% or greater in each section = Great.
Successfully completes Nursing Competencies with a score of 90% or greater on all but one section. Passed on retesting = Good.
Unsuccessful in passing more than one section of Nursing Competency Testing and/or failed to pass testing on second attempt = Needs Improvement.
Quality Assurance records/reports: No more than 2 documented exceptions per year.
QA scores: 96-100% = Great; 90-95% = Good; 90% and below = Needs Improvement.

Responsibilities

Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population.
Assists the Patient Care Manager with the leadership of the Nursing and Patient Service Representative Staff.
Demonstrates advanced clinical knowledge and skill in assigned area and within scope of practice.
Demonstrates strong nursing skills in the area of assessment, planning implementations and evaluation of patient care.
Fully successful in performing/assisting with all tests and procedures in assigned department.
Administers medications safely and accurately per guidelines and written order.
Partners with physicians to continuously learn and expand clinical knowledge base.
Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
Returns phone calls according to physician instruction.
May schedule patient appointments.
In partnership with physician, provides specific educational material and individual teaching.
Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
Assist PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management.
Acts as a positive role model and ensures appropriate service delivery.
Participates in clinical projects as directed by the physician or manager.
Proficient in all nursing procedures with the Specialty Departments. Inclusive of, but not limited to: Advanced and Complex Wound care, Urological procedure assistance, Radiofrequency ablation procedure set up and assistance, stand by assist for flex sigmoidoscopies and assistance/set up for other minor surgical procedures.
Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
Reviews charge tickets for accuracy and completeness.
Assist with procedure and surgical prior authorizations.
Service recovery.
Coordination with hospital surgical services to ensure block times are obtained and held.
Organizes and completes daily requirements and responsibilities.
Able to respond to changing circumstances and prioritize patient needs.
Responds to urgent and emergent situations in a calm and capable manner.
Utilizes good judgment and problem solving ability.
Ensures readiness of reports and information to maximize patient visit.
Maintains appropriate supply levels.
Cost conscious in usage.
Participates in and prepares for site inspections and inventories.
Completes department inventories per guidelines.
Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.
Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations).
Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives.
Maintains attendance records on staff and notifies Patient Care Supervisor or Manager of attendance and overtime compliance.
Monitors level or staffing to ensure appropriate service delivery.
Collects timecards and checks for accuracy, prepares for approval and submits to Supervisor or Manager by deadline.
Monitors and tracks overtime.
Ensures prompt and efficient return of messages in the department.
Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
Monitors policy and procedure compliance within the department.
Implements procedural changes, such as new protocols, and educates staff to changes.
May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations.
Assures compliance with local and regulatory agencies.
Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
Collaborates and communicates effectively with department physicians to resolve department related issues.
Shares pertinent information to increase department efficiency.
Demonstrates courteous, professional and cooperative behavior towards physicians.
Fosters teamwork to accomplish work goals in assigned departments.
Anticipates and problem solves issues with related ancillary departments.
Networks with other departments to solve goals of assigned departments.
Assists with assigned departments needs as necessary (performing various roles, duties and functions) to maintain high level of quality service.
Performs all other duties as required by Patient Care Supervisor or Manager.
Participates in or completes initial screening interview and schedules final candidates with Patient Care Supervisor or Manager and physician for final hiring decision.
Completes paperwork and submits training calendar and skills roster within 90 days.
Oversees orientation of new employees to assure appropriate clinical performance and service delivery.
Assists in scheduling and organizing clinical and technical in-services, customer service inservices, mock codes, and pharmacy fairs.
Provides ongoing clinical and service support and supervision.
Promptly brings to the attention of the manager performance issues needing to be addressed.
Works with Supervisor or Manager to follow corrective action process as delineated by Human Resources policy and procedure.
Coaches and counsels as needed.
Communicated performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills.
Maintains schedule of evaluation dates.
Prepares, distributes and collects pre-evaluation paperwork.
Prepares evaluation for Patient Care Managers review and presents to Patient Care Manager before due date in the agreed upon time frame.
Consistently pro-active in team development and in problem-solving to meet department goals.
Actively and positively strives to implement departmental goals and support changes.
Acts as a resource and role model for staff.
Facilitates interdepartmental cooperation and teamwork.
Adheres to Sharp HealthCare standards of conduct.
Successfully completes Nursing Competencies with a score of 90% or greater in each section.
Educates staff regarding quality clinical and service standards.
Coordinates Quality Assurance program for each department.
Tracks and trends compliance.
Integrates team approach be delegating various QA responsibilities to staff members and following-up on compliance.
Maintains continuous compliance of Quality Standards.
Maintains QA book or data sheets on assigned departments.
Brings any quality issues to the attention of the Supervisor/Manager.
Develops specific quality standards for assigned departments.
Reviews reports and implements action plans to improve service standards.
Monitors departments regularly to assure compliance with quality standards as measured.
Compiles monthly QA results and employee chart audits.
Demonstrates knowledge of equipment and Information Systems applications.
Able to activate emergency procedure per protocol - code, fire, etc.
Documents patient care events in a thorough and accurate manner.
Manages and completes AEHR tasks per prescribed time lines.
Support and knowledge of new applications and policies: AEHR, Abbreviations, etc.
Demonstrates typing skills proficiency by: using a keyboard, required to type proficiently and accurately; have the ability to type a minimum of 30 words per minute with 0-2 errors; have the ability to proof work.
Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities.
Able to operate and maintain department equipment.