RN Unit Supervisor Hospital

Mercyhealth Wisconsin and Illinois•Freeport, IL

1d•$87,370 - $139,792•Onsite

About The Position

The RN Unit Supervisor is responsible for performing job duties with general supervision and regularly supervising and managing others in the performance of their positions. This role requires strong problem-solving abilities, budget management, and a focus on staff development, including selection, evaluation, orientation, continued education, competency evaluation, and scheduling based on patient acuity. The supervisor supports the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. They must possess outstanding relationship-building skills, particularly with physicians, and maintain a patient-focused approach committed to the highest levels of quality, safety, and customer service. Accountability for achieving patient satisfaction targets (PressGaney and HCAHPS) is essential. The role involves supporting process improvement in operations and quality, understanding accreditation and certification requirements, and communicating effectively and persuasively. Participation in hospital and department committees, staff development, and leading by example with professional behavior are key. The supervisor acts as a role model and coach for service standards and recovery, participates in performance improvement activities, and utilizes critical thinking for patient safety and experience, escalating issues as needed. They also support the professional nurse continuum and nursing clinical ladder.

Requirements

Graduate of an accredited nursing program.
Licensed as an RN in state of practice
Approved CPR certification required within 90 days
May include color blind test (per department guidelines)

Nice To Haves

BSN preferred.
Other certification per unit requirements: ACLS, PALS, PEARS, NRP

Responsibilities

Strong problem-solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives.
Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service.
Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Exhibits a passion for nursing.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE).