RN Unit Supervisor Hospital, NICU

Mercyhealth Wisconsin and Illinois•Rockford, IL

4d•$87,370 - $139,792•Onsite

About The Position

The RN Unit Supervisor Hospital, NICU role involves strong problem-solving abilities in complex situations and the ability to work within budget and productivity targets. This position participates in and supports staff selection, evaluation, orientation, continued education, development, competency evaluation, and scheduling based on patient acuity. The supervisor supports and partners with the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. Key aspects include outstanding relationship-building skills, strong physician relationship skills, a patient-focused approach with a commitment to quality, safety, and customer service, and accountability for patient satisfaction action plans. The role also supports process improvement in operations, quality, and organizational change, and requires knowledge of accreditation and certification requirements. Effective communication, mentoring staff, leading by example with professional behavior, and personal accountability are essential. The supervisor serves as a role model and coach for service standards and recovery, participates in performance improvement activities, and utilizes critical thinking for patient safety and experience, escalating issues as needed. Support for the professional nurse continuum and nursing clinical ladder is also a responsibility.

Requirements

Graduate of an accredited nursing program.
Licensed as an RN in state of practice.
Approved CPR certification required within 90 days.
Strong problem-solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
May include color blind test (per department guidelines)

Nice To Haves

BSN preferred.
Other certification per unit requirements: ACLS, PALS, PEARS, NRP

Responsibilities

Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE).