RN Triage - Care Team Redesign

Nevada System of Higher Education•Arlington Heights, IL

6d•$34 - $53•Onsite

About The Position

This position is for an RN Triage within the Medical Group Care Team Redesign. The role involves reviewing patient messages, conducting telephone assessments, and directing patients to the appropriate level of care. The RN will utilize nursing skills to intervene based on patient needs, provide home medical advice, and arrange appointments as necessary. A key aspect of the role is ensuring excellent customer service, effective communication, and participation in care coordination and quality initiatives. The position adheres to all Northwest Community Hospital standards, policies, and procedures.

Requirements

Current Illinois RN licensure
Current CPR Certification issued by American Heart Association
Minimum of three years of experience as an RN required
Self-starter, able to handle periods of high stress
Prolonged periods of standing/walking/sitting/bending/reaching/climbing and repetitive use of hands
Able to lift up to 40 lbs. and carry/push up to 20 lbs.
Able to effectively communicate in English, both written & verbal

Nice To Haves

Minimum one year of telephone triage experience preferred, preferably in medical practice setting
Office RN and BSN preferred

Responsibilities

Reviews patient in-basket messages and talks directly to patients on the telephone or via MyChart and directs patients to appropriate level of care (emergency department , urgent care centers, physician office) per protocol or provides appropriate home medical advice.
Conducts patient telephone assessment utilizing nursing skills to determine problems, intervening according to the patients need and gives instructions to patient/caregiver.
Evaluates patient’s and caregiver’s understanding of instructions using teach-back methodology and conveys related information and issues to appropriate clinical staff by telephone or by utilizing the EMR.
Uses available clinically appropriate resources (triage book, up to date, etc.) to make sound clinical decisions.
Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history by reviewing the EMR.
Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches, signs and symptoms of stroke to emergency department immediately, assists with arranging ambulance as needed.
Provides appropriate home medical advice to patients who do not need to go directly to the ER.
Arranges appointments for patients who do not need to go to emergency department but need to see a physician.
Consults with physician as needed.
Performs excellent customer service and listens to caller’s concerns, promptly intervenes to solve problem to customer’s satisfaction, and communicates pertinent information to clinical staff and supervisors.
Participates in care coordination activities, quality studies, patient-centered medical home activities and quality initiatives as assigned.
Adheres to all Northwest Community Hospital standards, policies, and procedures.