RN, Telecare Nurse Triage - Weekend ONLY - Corp

Orlando Health • Orlando, FL

3d • Onsite

About The Position

The Registered Nurse (RN) TeleCare Nurse Triage handles high-volume after-hours patient care concerns and coordination using evidence-based practice standards. The RN identifies and resolves clinical concerns or escalates them appropriately while responding to urgent clinical inquiries from Orlando Health and non-Orlando Health patients. The role includes triage and care coordination through phone calls, texts, video, electronic messages, and digital communication tools. Although the posting describes the position as in person and not remote or hybrid, it also mentions a flexible work arrangement of working from home; the posting is inconsistent on this point.

Under the general supervision of the TeleCare Shift Supervisor, the RN performs patient assessments, collaborates with providers and other departments, provides patient education, and supports quality care in compliance with applicable regulations. The position also supports remote patient monitoring and enterprise telehealth pilot programs, and contributes to chart reviews, audits, reports, and performance improvement activities.

Requirements

• Bachelor of Science in Nursing (BSN) and graduation from an approved school of nursing.
• Three years of advanced emergency department clinical experience.
• Five years of clinical experience in the area of specialty when covering multiple specialties or service lines.
• Current RN license in the State of Florida.
• Multistate Nursing License, to be obtained within the first 90 days of hire.
• Ambulatory Care Nursing Certification (AMB-BC), to be completed within 36 months of hire.
• Current BLS/Healthcare Provider certification.

Nice To Haves

• Experience with Epic EMR and Schmitt-Thompson protocols.
• Bilingual skills.

Responsibilities

• Handle after-hours patient triage and inbound and outbound communications through phone, text, video, electronic messages, or digital communication tools.
• Assist with nurse case management, nursing assessments, collaboration with providers and other departments, and quality patient care.
• Apply nursing knowledge and critical thinking to provide developmental-, cultural-, and age-appropriate evidence-based care.
• Assess patients by listening actively and asking probative questions.
• Recognize changes in patient status and direct patients to appropriate care, including emergency rooms, urgent care, home-care advice, physician appointments, or communication with the on-call physician.
• Develop, coordinate, implement, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
• Provide courteous advice, care plans, patient education, and customer service.
• Make assigned follow-up outreach calls, texts, or electronic messages to patients and caregivers for symptom management and care coordination.
• Document initial and ongoing patient interactions accurately and promptly after each interaction.
• Handle routine patient information requests when designated to serve in an “Ask a Nurse” capacity.
• Refill prescriptions in accordance with Orlando Health policy and provider requirements.
• Assist with scheduling same-day or next-day appointments when indicated by the disposition and level of care.
• Meet unit expectations for call volume, call duration, quality, safety, and customer service.
• Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
• Use and maintain supplied equipment appropriately and troubleshoot technical issues to support uninterrupted patient service.
• Serve as a clinical resource and professional role model for other nursing staff.
• Participate in medical chart reviews and compile data for audits and reports.
• Participate in assigned performance improvement activities.
• Cross-train to support remote patient monitoring, including monitoring out-of-range biometric values and coordinating clinical interventions.
• Provide operational support for assigned enterprise pilot programs, contributing to evaluation and integration of telehealth models.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level