RN Team Leader-SC

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•Onsite

About The Position

The RN Team Leader-SC is responsible for strong problem-solving in complex situations, working within budget and productivity targets, and supporting staff selection, evaluation, orientation, continued education, competency evaluation, and scheduling based on patient acuity. This role supports and partners with the Manager and Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. The position requires outstanding relationship-building skills, including strong physician relationships, and a patient-focused approach with a commitment to high quality, safety, and customer service. The RN Team Leader is accountable for achieving patient satisfaction targets (PressGaney and HCAHPS) and supporting process improvement in operations, quality, and organizational change. Knowledge of accreditation and certification requirements is necessary. Effective and persuasive communication, participation in hospital and department committees, and demonstrated ability in developing and mentoring staff are key. The role involves leading by example with professional behavior, personal and professional accountability, and a passion for nursing. The RN Team Leader serves as a role model and coach for Critical Moments of Service Standards and service recovery, participates in performance improvement activities, and utilizes critical thinking for patient safety and experience, escalating issues as appropriate. The role also supports the professional nurse continuum and nursing clinical ladder for RNs.

Requirements

Graduate of an accredited nursing program.
BSN or upon hire BSN completion agreement for enrollment in an accredited BSN Completion Program.
May require specific years of applicable experience to qualify per department guidelines.
If hired prior to 1-1-14 in Winnebago County and prior to 9-1-14 in Rock, Walworth and McHenry Counties an ADN only is required.
Licensed as an RN in the State of practice.
Approved CPR or BLS certification required within 90 days.
Other certifications per unit requirements: ACLS, PALS, NALS.
Excellent interpersonal and communication and conflict resolution skills.
Genuine concern for people.
Strong verbal communication skills.
Adept listener with the ability to interpret concerns.
Intermediate computer knowledge is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
May include color blind test--per department guidelines.

Responsibilities

Strong problem-solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives.
Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager and Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service.
Is accountable for achievement of patient satisfaction, PressGaney and HCAHPS, action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior.
Demonstrates personal and professional accountability and holds others to the same.
Exhibits a passion for nursing.
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs.