RN Specialty, DDEC Endoscopy Center, Downtown Nashville

Heritage Medical Associates•Nashville, TN

24d•Onsite

About The Position

Heritage Medical Associates (HMA) is Middle Tennessee’s largest independent multi-specialty physician group and has served patients since 1991. HMA is committed to protecting and advancing physician-led, patient-centered care through financial strength, operational discipline, and shared accountability. Registered Nurses provide comprehensive, compassionate, customized patient care and perform clinical, administrative, and clerical duties within the Tennessee scope of practice. They support physicians and care teams across clinic locations, working in alignment with HMA’s mission, values, and ethical and compliance standards. This position supports 3–4 providers. The RN collects and documents patient information, triages concerns, administers medications and treatments, assists with procedures, educates patients, and manages clinical equipment, supplies, specimens, and EPIC work queues. The role also handles appointment coordination and other administrative tasks, supports clinic operations, and provides informal precepting and onboarding support to RN I staff and newly hired nurses. The position requires regular, reliable attendance and punctuality. The clinical setting involves exposure to communicable diseases, bloodborne pathogens, medical preparations, and other conditions common to a clinical environment. The physical demands include standing for 8 to 10 hours a day, regular walking, bending, pushing, pulling, lifting at least 50 pounds, and assisting patients with transfers and positioning.

Requirements

Valid Tennessee Registered Nurse (RN) license and/or compact RN license.
Graduation from an accredited Registered Nurse (RN) program.
Basic Life Support (BLS) certification, or ability to obtain it within 90 days of hire.
At least two years of experience in clinic-based nursing.
Computer proficiency, including keyboarding at a minimum of 40 words per minute with a high degree of accuracy.
Clear verbal and written communication skills, including professional telephone etiquette.
Ability to stand for 8 to 10 hours a day and regularly walk, bend, push, pull, and lift at least 50 pounds.
Ability to assist patients with transfers between a chair, wheelchair, and examination table; assist with turning and positioning patients; and push patients in wheelchairs.
Ability to reach, grasp, handle, and manipulate objects.
Ability to understand and respond to communication and translate it into action; ability to distinguish numeric numbers.

Nice To Haves

Electronic health record (EHR) experience, with familiarity with EPIC preferred.
Prior experience in a large, multi-specialty physician practice strongly preferred.
Prior experience precepting, mentoring, or training new clinical staff preferred.

Responsibilities

Collect and document patient data for in-person, phone, and EPIC portal encounters, including chief complaints, vital signs, allergies, medications, immunizations, and health history; complete annual comprehensive health assessments as indicated.
Triage patients, promptly notify providers of abnormal findings, pending lab results, or urgent concerns, and administer CPR as needed.
Prepare and administer medications, immunizations, allergy serum, treatments, and tests according to physician orders and established protocols; document dosages, reactions, and side effects accurately.
Conduct testing and collect, label, and handle specimens and cultures correctly; dispose of infectious and hazardous waste according to infection-control standards.
Operate and troubleshoot clinical equipment and maintain stocked, clean, and sterile examination rooms.
Assist physicians with procedures and provide patient education, discharge instructions, and wound care as directed.
Manage medications by calling in or e-prescribing prescriptions, documenting sample medications, removing expired stock, and ensuring secure storage of medications and supplies.
Manage EPIC work queues.
Process sterile instruments according to protocols and manufacturer recommendations and maintain quality-control checklists.
Schedule appointments with physicians and specialists; obtain consents, pre-certifications, prior authorizations, and referrals in advance; track diagnostic studies and specialist visits to ensure follow-through.
Answer phones, return calls and voicemails within 24 hours, and complete required HMA forms accurately and on time.
Maintain an orderly work area, monitor and reorder supplies, and maintain copier and fax equipment.
Attend and participate in clinic meetings, huddles, and required training.
Treat patients, team members, and the public with sensitivity, courtesy, and respect; communicate clearly and professionally and help address patient needs.
Mentor colleagues and serve as a clinical training resource and informal preceptor for RN I staff and newly hired nurses.
Precept and orient new nursing staff on clinic workflows, clinical procedures, and EHR documentation, and provide constructive onboarding feedback.
Support a compassionate, responsive, high-quality patient experience and provide professional, courteous, respectful, and responsive customer service.
Demonstrate accountability, reliability, timely follow-through, and accurate documentation and communication.
Collaborate with physicians, coworkers, and operational teams to support efficient clinic workflows and coordinate patient care.
Use time, supplies, equipment, and organizational resources responsibly and efficiently; adapt to workflow changes, complete training, and contribute ideas for improvement.
Meet HMA attendance and punctuality expectations and follow procedures for reporting absences and tardiness, subject to applicable laws and protected leave or accommodations.
Perform other duties as assigned.