RN - Psychiatry and Behavioral Health - Asheville, NC

Mahec • Asheville, NC

10d • Onsite

About The Position

The Psychiatric RN works collaboratively as an active member of the specialty behavioral health and psychiatry team to provide comprehensive, patient-centered care across the continuum. The role provides clinical resource and coordination support for patients and providers within Psychiatry, walk-in behavioral health triage, and broader psychiatry triage services. Care is delivered primarily through walk-in clinical encounters, with additional support through telephone triage and Electronic Health Record (EHR) message management. The nurse connects patients to the appropriate level of care, supports provider workflows, and partners with the Population Health team to address care gaps and ensure continuity of services.

The role's scope may evolve with departmental needs. It includes coordination with providers, nursing services, peer support specialists, care navigators, the Department of Pharmacy, the Health Information Department, and community and regional partners. The nurse supports compliance with NCDHHS standards, Medicaid tailored care management, HRSA standards, and value-based care contracts.

This is a full-time position with regular on-site attendance. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., or adjusted to meet client or service-line needs, for 40 hours per workweek. Weekend, holiday, or evening coverage is occasionally required, and hours may need to be flexible for special assignments or evening activities requested by the team leader. Compensation is $33.65 per hour, plus the MAHEC Total Rewards package. MAHEC is a qualifying employer for the Public Service Loan Forgiveness Program; eligible employees may qualify for forgiveness under federal requirements. All MAHEC employees and learners must receive the flu vaccine or have an approved exemption. MAHEC does not provide employment-based U.S. visa sponsorship.

Requirements

• Current unencumbered North Carolina nursing license.
• Current CPR certification.
• Excellent skills in Microsoft Office, including Word, Excel, and PowerPoint, and in database applications.
• Two years of relevant experience or comparable combined experience and/or education preferred.
• One or two years of nursing experience in an ambulatory setting preferred.
• Ability to communicate clearly and respectfully with colleagues, patients, and family members.
• Ability to make timely decisions, think critically, resolve conflicts, and prioritize work.
• Ability to maintain current clinical knowledge, licensure, and required training and apply knowledge in practice.
• Professionalism, empathy, effective listening, dependability, and respect for patients, families, and colleagues.
• Ability to work autonomously and analyze and resolve complex problems.

Nice To Haves

• Bachelor’s degree in Nursing preferred.
• Spanish-speaking skills preferred.
• Two years of relevant experience or comparable combined experience and/or education preferred.
• One or two years of nursing experience in an ambulatory setting preferred.

Responsibilities

• Provide dedicated clinical support for walk-in behavioral health and psychiatry triage services.
• Participate in telephone triage and manage EHR messages using evidence-based protocols for symptom-based management and clinical decision-making.
• Assist with urgent and emergent care situations, including psychiatric crises, and escalate appropriately.
• Coordinate patient flow and continuity of care with psychiatry and specialty behavioral health providers.
• Participate in team huddles and meetings and collaborate with behavioral health providers, peer support specialists, care navigators, nursing services, and clinical and community services.
• In coordination with a provider, assess and interpret patient information, support the plan of care, provide patient education, coordinate follow-up, communicate relevant clinical information including lab results, and triage medication refill requests according to established protocols.
• Provide care management support with the Population Health team, including transitions-of-care outreach, care-gap identification, referrals, and patient education.
• Participate in pre-visit planning, process improvement, and annual clinical staff competency training.
• Participate in ordering and administering long-acting injectable medications in collaboration with the Department of Pharmacy.
• Facilitate referrals to outside agencies in collaboration with the Health Information Department.
• Participate in the design and implementation of nurse-led protocols and co-visits under the direction of the Director of Nursing.
• Support divisional and organizational initiatives and maintain current clinical process guidelines relevant to the clinical program.
• Ensure compliance with NCDHHS standards, Medicaid tailored care management, HRSA standards, and value-based care contracts.
• Build relationships with hospitals, community agencies, and regional partners to improve care coordination and access.
• Maintain regular on-site attendance and provide occasional weekend, holiday, or evening coverage; flex work hours for special assignments or evening activities as requested by the team leader.

Benefits

• MAHEC Total Rewards package; specific benefit components are not listed.
• Potential eligibility for Public Service Loan Forgiveness for employees meeting federal requirements and qualifying-payment conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed