RN Phone Triage, Endocrinology (Harwich)

Cape Cod Healthcare•Harwich, MA

1d•Onsite

About The Position

Under the direct supervision of the Physician or Operations/Practice Manager, this role assists in providing nursing care to office patients. The primary focus is triaging and evaluating patients, mainly via telephone calls and some walk-in patients. This includes obtaining major complaints, brief medical history when necessary, and completing chart documentation. The role involves informing the physician or nurse practitioner of patient symptoms and seeking guidance when necessary. Responsibilities include obtaining current medication regimens, refilling medication orders under physician supervision, and assisting other departments as needed. The RN will respond to practice codes and assist medical personnel. They will answer general health questions, triage telephone calls with complete follow-through, and maintain/stock necessary pharmaceuticals. The role also requires obtaining and transmitting reports from outside agencies to the physician, maintaining patient rights and confidentiality, and serving as an advocate for a safe environment. Participation in quality monitoring and identifying learning needs is expected. Additionally, the RN will assist with secretarial/clerical duties such as filing, copying medical records, answering phones, taking messages, and faxing. The position requires performing other work-related duties as requested and working cooperatively with co-workers, communicating politely with all personnel. The role consistently provides service excellence in line with MACC’s CARES values: compassion, accountability, respect, excellence, and service.

Requirements

Graduate of an accredited school of nursing
Currently licensed as a professional nurse in the Commonwealth of Massachusetts
Current Basic Life Support Certification
Experience of current office technology
Proficient in computer office applications

Nice To Haves

Minimum of two years experience in a clinical setting preferred

Responsibilities

Triage and evaluate patients, mainly via telephone calls and some walk-in patients; obtain major complaints and brief medical history when necessary and complete chart documentation.
Inform physician or nurse practitioner of any patient symptoms that you have addressed and/or for guidance on resolving any issues, if necessary.
Obtain patient's current medication regimen, refill medication orders in the office or over the telephone under a physician's supervision and document same.
Assist other departments as needs; i.e. Coumadin Clinic with Lovenox instructions to patients, out of range INR results, etc.
Respond to Codes that are paged in the practice and assist with medical personal as needed.
Answer general health questions for patients via telephone or in office with advice, referral, or appointment under physician's direction.
Triage telephone calls with complete follow-through.
Maintain, order and stock necessary pharmaceuticals weekly.
Obtain verbal and written reports from outside agencies such as, VNA, radiology, or other physician's office with timely, concise transmittal to physician.
Maintain patient rights and confidentiality of information.
Serve as an advocate and provide a safe and secure environment.
Participate in identification of the important aspects of care for each patient, the identification of indicators used to monitor the quality and appropriateness of care.
Assess personal and learning developmental needs and act as a resource person.
Participate in nursing and staff meetings and other activities which promote the growth and developmental of nursing and patient care.
Assist with secretarial/clerical duties as needed including filing incoming paperwork, copying medical records, answering phones, taking messages and faxing.
Perform other work related duties as requested/directed.
Work cooperatively with co-workers and communicate politely with department employees, patients, visitors and other personnel within and outside the hospital.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.