RN - Pediatric Call Center Triage Charlotte

Advocate Health and Hospitals Corporation • Charlotte, NC

13d • $36 - $53 • Remote

About The Position

Performs telephone triage with the pediatric population
Position can be remote or in one of our call centers, but must live within 1hr of a call center

Requirements

• 5 years of RN experience and pediatric experience preferred
• Graduate from accredited school of nursing
• Current license to practice as a Registered Nurse in the state of applicable state required.
• Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
• BLS required per policy guidelines.
• Must speak English and adapt to fit the patient audience while conveying information.
• Intact sense of sight, hearing, smell, and touch.
• Good finger dexterity.
• Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
• Must be able to respond quickly to changes in patient or call center conditions.

Nice To Haves

• BSN preferred
• Experience in telephone triage, pediatrics and ED triage is desired.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree