RN Patient Navigator - Heart & Vascular Institute

University Hospitals•Cleveland, OH

3d•Hybrid

About The Position

The RN Patient Navigator will participate and collaborate within assigned program(s), staff, leadership, and committees at the hospital entity and with UH system initiatives. This role involves monitoring and guiding patients through their complete experience, starting from the pre-op setting. Responsibilities include performing clinical screening, coordinating evaluations, scheduling appointments and necessary testing/imaging, preparing for procedures, managing care during hospitalization and rehabilitation (if applicable), and ensuring post-op surgeon/nurse visit communication. The navigator will facilitate interdisciplinary collaboration across various care settings (hospital, home care, outpatient) to achieve optimal patient outcomes and satisfaction. They will also monitor and troubleshoot key patient "touch-points" along the continuum, document delegated care/interventions in the medical record, and participate in patient education, developing and monitoring the effectiveness of educational materials. The role supports patients/families as a resource and contributes to operational initiatives. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and adhering to all requirements for safely and securely maintaining Protected Health Information (PHI), including annual training, the UH Code of Conduct, and UH policies and procedures.

Requirements

(BSN) Bachelor's Degree in Nursing (Required)
(ADN) Associate's Degree in Nursing (Required)
5+ years In clinical medicine (Required)
3+ years Cardiology experience (Required)
Current knowledge of cardiovascular disease management, trends, care, etc. across the different practice settings. (Preferred proficiency)
Understanding of hospital discharge process; i.e. DME, home care, skilled nursing, etc (Required proficiency)
Self-directed and motivated (Required proficiency)
Detail oriented (Required proficiency)
Strong communication skills (Required proficiency)
Familiar with Microsoft Office (Required proficiency)
Registered Nurse (RN), Ohio and/or Multi State Compact License (Required Upon Hire)
Basic Life Support (BLS) (Required)

Nice To Haves

Ambulatory nursing experience (Preferred)

Responsibilities

Participate and collaborate within assigned program(s); staff, leadership and committee at hospital entity and with UH system initiatives.
Monitor and guide the patients through the complete experience beginning in the pre-op setting, perform clinical screening of the patient, coordination of evaluation, scheduling of appointments and appropriate testing/imaging, preparation for procedure(s) scheduling, during hospitalization, rehabilitation if applicable and the post-op surgeon/nurse visit and communication.
Facilitate interdisciplinary collaboration in each patient care setting (i.e. hospital, home care, outpatient) to achieve optimal patient outcomes and satisfaction.
Monitor and as needed trouble-shoot the key patient “touch-points” along the continuum.
Document delegated portions of care/interventions in the ambulatory and/or inpatient medical record
Participate and collaborate with Patient Education. Develop and monitor the effectiveness of informational and educational material/opportunities.
Support and serve as a resource to patients/families.
Support Operational Initiatives.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.