RN, Patient Navigator REMOTE

City of Hope

1d•Remote

About The Position

City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The Intake Nurse Navigator (INN), RN functions as a member of the multidisciplinary team as an advocate and educator for new patients from the initial intake phone assessment in preparation for the first visit with the onsite care team. The INN utilizes the nursing process, including assessment, planning, and evaluation to navigate new patients through the new patient intake process. With effective assessment skills and clinical knowledge, the INN evaluates whether the patient’s clinical condition makes them an appropriate candidate for safe travel to City of Hope. The Intake Nurse Navigator serves as a liaison between the patient, family and multidisciplinary teams/providers aiding in coordination of a patient’s first appointment, thereby facilitating streamlined initial evaluations and mitigating identified barriers to care. The Intake Nurse Navigator acts in compliance with hospital site (ATL, CHI, CAL, PHX) and enterprise policies/procedures as well as the state specific Nurse Practice Act. The successful candidate: Must be able to work Monday - Friday, 8 hour shifts between 7a-7p, Pacific Standard Time. Uncover and assess cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities. Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization. Upon initial visit, interview patients and meets with them to ascertain clinical appropriateness to receive care at affiliated facilities, as well as clinical appropriateness for any clinical trials. Complete preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources. Ensure proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation. Follow patient through treatment decision to ensure there are no gaps in care to keep the patient moving timely through to treatment decision, resolving barriers as they arise. Promote inter and intra departmental collaboration, nurture relationships with others and is viewed positively by co-workers. Respond appropriately to negativity, seeks to promote understanding and mutual achievement of goals. Strong orientation toward services excellence. Utilize brand platform for consistent deployment of services. Seek opportunities for organization improvement, consistently apply thinking to departmental operations to enhance or improve services. Demonstrate an orientation toward achievement and professional growth, actively seek and initiate self-improvement through continuing education and/or participation in work projects that offer developmental challenges. Facilitate and/or assist with admissions via the intake process. Collaborate and develop plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care. Provide clarity and address concerns the patient and family may have. Facilitate multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care. Act as liaison between Oncology Information Services (OIS) and the Medical Center care providers in all aspects of service recovery anticipating the needs of the patient. Facilitate a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care. Carry own share of responsibility and willingly help others. Support the goals of the department and participates in department performance improvement. Attend required staff meetings. Plan workflow to assure timely completion of relevant responsibilities. Ensure that encounters are documented, new chart is complete and contains necessary items for physician. Apply problem solving techniques to the intake evaluation process. Plan workflow to assure timely completion of relevant responsibilities. Ensure that new chart is complete and contains necessary items for physician. Assess special travel needs and work closely with support staff to ensure all details are coordinated for the upcoming patient visit. Demonstrate knowledge of patient safety goals relevant to the work environment. Demonstrate knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences. Demonstrate appropriate response to organizational disaster codes. Complete annual department Hazardous Communications Training. Complete required CE Direct. Consistently follow organizational guidelines for effective hand hygiene. As indicated, follow guidelines for standard and transmission-based precautions. Adhere to facility policies and procedures including assisting in maintaining the Joint Commission standards.

Requirements

Graduate of an accredited school of nursing
State-issued Registered Nursing (RN) license.
Successful completion and verification of the California state registered nursing license within 90 days of employment.
BLS

Nice To Haves

Oncology Certified Nurse highly preferred

Responsibilities

Functions as a member of the multidisciplinary team as an advocate and educator for new patients from the initial intake phone assessment in preparation for the first visit with the onsite care team.
Utilizes the nursing process, including assessment, planning, and evaluation to navigate new patients through the new patient intake process.
Evaluates whether the patient’s clinical condition makes them an appropriate candidate for safe travel to City of Hope.
Serves as a liaison between the patient, family and multidisciplinary teams/providers aiding in coordination of a patient’s first appointment, thereby facilitating streamlined initial evaluations and mitigating identified barriers to care.
Acts in compliance with hospital site (ATL, CHI, CAL, PHX) and enterprise policies/procedures as well as the state specific Nurse Practice Act.
Uncovers and assesses cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities.
Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization.
Interviews patients and meets with them to ascertain clinical appropriateness to receive care at affiliated facilities, as well as clinical appropriateness for any clinical trials.
Completes preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources.
Ensures proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation.
Follows patient through treatment decision to ensure there are no gaps in care to keep the patient moving timely through to treatment decision, resolving barriers as they arise.
Promotes inter and intra departmental collaboration, nurtures relationships with others and is viewed positively by co-workers.
Responds appropriately to negativity, seeks to promote understanding and mutual achievement of goals.
Utilizes brand platform for consistent deployment of services.
Seeks opportunities for organization improvement, consistently applies thinking to departmental operations to enhance or improve services.
Demonstrates an orientation toward achievement and professional growth, actively seeks and initiates self-improvement through continuing education and/or participation in work projects that offer developmental challenges.
Facilitates and/or assists with admissions via the intake process.
Collaborates and develops plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care.
Provides clarity and addresses concerns the patient and family may have.
Facilitates multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care.
Acts as liaison between Oncology Information Services (OIS) and the Medical Center care providers in all aspects of service recovery anticipating the needs of the patient.
Facilitates a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care.
Carries own share of responsibility and willingly helps others.
Supports the goals of the department and participates in department performance improvement.
Attends required staff meetings.
Plans workflow to assure timely completion of relevant responsibilities.
Ensures that encounters are documented, new chart is complete and contains necessary items for physician.
Applies problem solving techniques to the intake evaluation process.
Assesses special travel needs and works closely with support staff to ensure all details are coordinated for the upcoming patient visit.
Demonstrates knowledge of patient safety goals relevant to the work environment.
Demonstrates knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences.
Demonstrates appropriate response to organizational disaster codes.
Completes annual department Hazardous Communications Training.
Completes required CE Direct.
Consistently follows organizational guidelines for effective hand hygiene.
As indicated, follows guidelines for standard and transmission-based precautions.
Adheres to facility policies and procedures including assisting in maintaining the Joint Commission standards.