The RN Patient Care Navigator will connect with patients at the time of diagnosis (either ED or pre-admission) and follow the patient across the hospital stay and 90 days post discharge. This role will guide the patient and family through the health system from diagnosis, testing, treatment and follow-up care to assist patients with navigating the continuum of care. The navigator will eliminate barriers to patient's access to health care services and facilitate continuity of care/care coordination. They will partner with the healthcare team to ensure clinical decision-making, implementation of recommendations, and discharge planning are timely and appropriate. This role will oversee and facilitate effective and impactful interdisciplinary rounds that are structured and standardized. The navigator will facilitate payor authorization processes and ensure that the patient type assigned is accurate. They will work with the CDI team to ensure that documentation accurately reflects severity of illness and intensity of service. This role performs daily coordination between multiple departments, multi-disciplinary team, medical clinics, and community outreach to gain knowledge of patient, assure patient safety, smooth transitions of care, and manage utilization and total cost of care. The RN Patient Care Navigator acts as an advisor/educator by partnering with social work in providing emotional support including goals of care and counseling. They are available to their assigned patient population 24/7 and participate as part of a call coverage structure. As this job evolves, this role will complete other duties assigned.
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Job Type
Full-time
Career Level
Mid Level